Jenica A.
Mid-Level Administrative Support Specialist
Open to offersNew to PlatformAbout
Jenica O. A. is an accomplished Administrative Assistant with a robust record spanning over three years in office administration, healthcare customer service, and records management. She has effectively managed document control and record organization at Strong Group Mining Corporation, ensuring accuracy and compliance in administrative filing systems. Her role at Teleperformance in a healthcare account involved maintaining customer records and resolving inquiries to enhance customer satisfaction. During her internship at The VA Ladder, she honed her executive assistance skills through data entry, lead generation, and task management using Google Workspace and Trello. Jenica is proficient in Microsoft Excel and ClickUp, excelling in calendar management, workflow coordination, and administrative support. Her Bachelor of Arts in English has further solidified her strong communication abilities, making her an asset in any professional setting.
Experience
Office Assistant
Strong Group Mining Corporation · 2022 — 2026Managed document control and organized records along with administrative filing systems to ensure accurate and current information. Created reports, monitored documentation, and provided support for audit and compliance needs, emphasizing detail orientation. Coordinated schedules, meetings, and follow-up tasks while keeping operational records organized. Assisted in onboarding by managing employee records and making sure required documents were submitted punctually. Maintained efficient administrative systems and supported daily workflows across various departments.Virtual Assistant Intern
The VA Ladder · 2026 — 2026Participated in a Virtual Assistant internship emphasizing executive assistance and administrative support for remote operations. Conducted data entry, performed research, and engaged in lead generation while ensuring accuracy and organization in all activities. Utilized Google Workspace, ClickUp, and Trello for task management, information organization, and tracking of work progress. Engaged in client task simulations that involved documentation management, task tracking, and various executive support functions. Enhanced capabilities in remote collaboration, administrative follow-up, and workflow organization.Customer Service Representative – Healthcare Account
Teleperformance · 2022 — PresentProvided assistance to customers regarding healthcare services, addressing account issues and responding to information requests via phone and email. Kept accurate customer records and updated account details, ensuring confidentiality and data integrity. Handled inquiries and followed up on unresolved matters to facilitate prompt resolutions and ensure positive customer satisfaction. Collaborated with internal teams to support effective information management and workflow coordination while communicating professionally about sensitive healthcare information.
Skills & Expertise
Education
- Bachelor of Arts in EnglishSaint Michael College
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