Jeniffer N.

Jeniffer N. is a detail-oriented and customer-focused professional with over five years of experience in providing extensive support through phone, chat, email, and back-office solutions. At firms like Transcosmos and IntouchCX, she excelled in managing customer inquiries via email, maintaining accurate documentation, and resolving billing and account-related concerns while adhering to service-level agreements. Her role as an Email Support Ambassador highlighted her strength in communication and complaint handling. Jeniffer also worked for Concentrix, where she supported banking and financial account inquiries, efficiently handling escalations while meeting performance standards. At TELUS International, as a Customer Service Representative, she addressed healthcare-related inquiries, ensuring confidentiality and compliance. Her education in Hotel and Restaurant Management from Access Computer College fortified her skills in organizational and business communication, preparing her for diverse roles in customer service and back-office support.