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Jenman D. — Senior Executive Operations Assistant from Philippines

Jenman D.

Senior Executive Operations Assistant

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jenman Divinagracia | Executive Operations Assistant & Virtual Assistant

​With a decade of dedicated remote administration experience, Jenman specializes in end-to-end operations management, client relations, and workflow optimization.

​Throughout his career, Jenman has provided high-level support across diverse operational environments, with a strong focus on real estate and property operations, handling US residential portfolios, transaction coordination, maintenance dispatch, and local compliance. His expertise spans standard operating procedure (SOP) development, multi-platform CRM management, and cross-functional team coordination.

​Known for exceptional attention to detail and a proactive problem-solving mindset, Jenman leverages modern tools, including Google Workspace, Microsoft Office, real estate platforms, and AI automation, to keep businesses organized, efficient, and growth-

oriented.

Experience

  • Executive Operations Assistant/Property Operations Coordinator

    Freelance · 2022 — 2026
    Oversaw daily operations of a residential property portfolio. Handled maintenance requests, coordinated inspections, and scheduled vendor services. Acted as the main contact for tenants, property owners, contractors, and utility providers. Created SOPs, workflows, and operational documentation to enhance efficiency. Evaluated CRM and property management software options, recommending tools to optimize processes. Compiled reports, maintained spreadsheets, tracked projects, and monitored operational metrics. Drafted professional correspondence, notices, reports, and business documents. Managed utility services, maintenance dispatch, and followed up on projects from initiation to completion. Ensured communications and processes adhered to Fair Housing compliance standards. Identified and executed workflow enhancements for more

  • Social Media Manager

    Freelance · 2022 — 2026
    Developed and scheduled content for Facebook and Instagram. Fostered community engagement by addressing customer inquiries and messages. Ensured consistent posting frequency to support brand visibility.

  • Order Entry - Virtual Assistant

    Domino's Pizza · 2021 — 2022
    Executed the processing of high-volume customer orders accurately via phone support. Verified order information and promoted relevant add-ons and promotions. Conducted self-audits to uphold quality assurance standards. Provided efficient customer service while adhering to performance metrics.

  • Customer Service Representative - Technical Support

    Tracfone Wireless · 2015 — 2021
    Delivered advanced technical support and troubleshooting for networking equipment. Managed customer escalations, processing of orders, billing inquiries, and refunds. Assisted with both sales and after-sales support. Resolved complex customer issues while maintaining high satisfaction levels. Collaborated with internal teams for prompt issue resolution.

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