Jenn L.

Jennilyn L. is a seasoned BPO Operations Supervisor with over 15 years of experience in the customer service and operations sector. Currently serving as a Team Leader at Teleperformance in Angeles City, Pampanga, she has consistently led high-performing teams to achieve key performance indicators and service level agreements. Jennilyn plays a crucial role in onboarding, coaching, and developing performance strategies for both new hires and team leaders. Known for her operational oversight, she has conducted final interviews and performance analyses to bolster talent development efforts. Her collaboration with Operations, Training, and Quality teams underscores her commitment to excellence, earning her recognition as a Top Team Leader and Spotlighter. Jennilyn's career progression has been notably rapid; she quickly ascended from a Senior Agent role at Iqor to her current leadership position, demonstrating her strong leadership and people management skills. Her capabilities in operations excellence and delivering superior customer experience have marked her as a strategic contributor to business success.