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Jenna L. — Mid-Level SaaS Customer Success Specialist from Philippines

Jenna L.

Mid-Level SaaS Customer Success Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Jenna Lyn P. is an experienced Customer Success Specialist with a background in SaaS platforms focused on HR and compensation technology. Working remotely from the Philippines, Jenna Lyn P. has supported HR clients at Salary.com by delivering compensation insights, resolving customer cases efficiently through platforms like Intercom and RingCentral, and providing salary benchmarking using tools such as CompAnalyst, Compdata Survey, and SalaryIQ. Her responsibilities have included client onboarding, producing compensation reports, managing sales pipelines, and conducting product demos for compensation analytics solutions. She has also contributed to prospecting, lead generation, and business reporting in the BPO and global services sectors. Key expertise areas include salary benchmarking, CRM systems, and data analysis.

Experience

  • Customer Success Specialist

    Salary.com · 2025 — 2026
    Assisted HR clients with CompAnalyst, Compdata Survey, Job Architect, CompXL, and SalaryIQ platforms by offering compensation reports, job pricing guidance, and salary benchmarking insights. Addressed customer cases using Intercom, RingCentral, and CRM tools.

  • Account Executive – Compensation & Survey Practice

    Salary.com · 2023 — 2025
    Presented product demos and led sales presentations for compensation analytics platforms, handling sales pipeline activities and managing proposals with CRM systems.

  • Business Development Representative

    Salary.com · 2022 — 2023
    Focused on generating qualified leads through prospecting, outreach efforts, and market research, while also arranging discovery calls and product demos for the sales team.

  • MIS Executive

    WNS Global Services · 2020 — 2022
    Prepared operational and ad-hoc reports to aid business decision-making.

  • Customer Support, SME & Sales Roles

    WNS Global Services · 2015 — 2020
    Handled customer support functions, provided product demonstrations, and recommended solutions to clients.

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