Jennifer B.
Mid-Level App/Cloud Support Engineer
Open to offersNew to PlatformAbout
Jennifer B. is a diligent Software Engineer with over four years of experience in technical support and software engineering, currently excelling in her role at Accenture as an App/Cloud Support Associate. She specializes in providing enterprise-level application and cloud support, with extensive knowledge in troubleshooting technical issues across platforms such as Microsoft 365, Azure, and Citrix. Jennifer is adept at managing and resolving complex software and network problems while ensuring system reliability and uptime. Her proficiency with tools like ServiceNow enables her to efficiently handle incident, problem, and change management processes. Previously, she honed her technical skills as a Computer Analyst at Joy Tabaco Supermarket, where she managed POS systems, and at Anlud Metal and Recycling Corporation, where she supervised maintenance operations. Jennifer's educational foundation in Electronics and Communication Engineering from Aquinas University of Legazpi complements her technical acumen.
Experience
Software Engineer
Accenture, Inc. · 2022 — PresentProvide application and cloud support for enterprise clients. Troubleshoot and resolve issues related to software, network, and cloud infrastructure. Monitor application performance and system uptime while utilizing ServiceNow for incident, problem, and change management. Support Microsoft Azure, Microsoft 365, and cloud-based business applications while collaborating with cross-functional teams for technical issue resolution. Deliver remote support and technical assistance to end users.Computer Analyst
Joy Tabaco Supermarket · 2016 — 2018Managed Point-of-Sale (POS) systems as well as inventory management software. Offered technical support to store operations and employees, performing maintenance and troubleshooting of systems to ensure reliability and accuracy of data. Coordinated software updates and hardware support activities to maintain business continuity.Maintenance Operation Head
Anlud Metal and Recycling Corporation · 2015 — 2015Supervised maintenance operations and managed equipment. Coordinated preventive maintenance activities while ensuring efficient workflow and meeting operational requirements.Inventory & Purchasing Clerk
Anlud Metal and Recycling Corporation · 2013 — 2014Managed inventory records and monitored stock levels. Processed purchasing requests and coordinated with suppliers to ensure timely procurement of materials and operational supplies, generating related reports.
Skills & Expertise
Education
- Bachelor of Science in Electronics and Communication EngineeringAquinas University of Legazpi · 2007 — 2012
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