Jennifer S.

Jennifer B., a seasoned Training Lead based in Mandaluyong City, boasts over 15 years of expertise in the BPO and telecommunications industry. With a focus on training delivery, curriculum design, coaching, and team development, she has excelled at implementing performance improvement programs and leading dynamic teams of trainers. At GC Services International LLC’s Philippine Branch, she spearheads end-to-end training programs, overseeing certification processes while aligning them with business goals. Her tenure at Synchrony Bank honed her skills as a Certified Trainer, where she developed comprehensive product and soft skills training for large teams, achieving impressive learning KPIs and engagement metrics. Previously, she served as a Quality Analyst, where she conducted QA audits and maintained high customer satisfaction ratings. Jennifer is also certified through Synchrony Financial’s Train-the-Trainer program in Ohio, demonstrating her commitment to excellence in training facilitation.