JENNIFER P.
Senior Sales and Customer Service Specialist
Open to offersNew to PlatformAbout
Jennifer P. R. brings over 15 years of diverse professional experience in sectors including Sales, Customer Service, Technical Support, SaaS, Healthcare, E-commerce, Operations, and Leadership. With a robust background, she has spent more than 9 years honing her skills in direct sales, focusing on consultative selling across retail, real estate, and medical equipment. Her consultative approach is augmented by 7 years in customer service and technical support roles, particularly in healthcare insurance services. Skilled in both B2B and B2C environments, Jennifer efficiently manages multi-channel customer interactions and is proficient in platforms like Salesforce, DrChrono, eClinicalWorks, and various CRM systems. Her technical prowess extends to SaaS support and HVAC technical issues, which she has expertly handled in roles involving troubleshooting and customer assistance. Through positions such as Virtual Assistant and Technical Support Specialist, Jennifer has consistently demonstrated impressive adaptability and dedication to optimizing client experiences.
Experience
CSR - NEMT DISPATCH / VA
null · 2025 — 2026Dispatched NEMT ride bookings and managed medical transportation schedules. Handled multi-channel communications with transport stakeholders, ensuring HIPAA compliance and maintaining accurate dispatch records.HVAC TECHNICAL SUPPORT / VA
null · 2025 — 2025Troubleshot tankless water heaters and assisted with boiler cascade systems. Verified homeowner contractor statuses and collected model serial details. Managed warranty registrations and documented calls using CIC.Cold Caller - Appointment Setter / Sales Representative
null · 2024 — 2024Qualified leads for insurance campaigns and nurtured Medicare prospects. Handled inbound inquiries and conducted targeted outbound calls, maintaining high standards for client interactions.Technical Support Specialist - SaaS Tax Software - Freelance VA
null · 2023 — 2024Provided support for SaaS tax platforms, resolving software errors and assisting users with application navigation. Collaborated with engineering teams and relayed feedback to enhance user experiences.E-Commerce Store Management
null · 2022 — 2024Oversaw TikTok Shop and Lazada seller center operations, optimizing product listings and managing customer orders. Resolved buyer complaints and executed promotional campaigns to drive store growth.Pharmacy Insurance Specialist
null · 2020 — 2023Verified insurance eligibility and reviewed pharmacy benefit coverage. Managed claims processing, tracked authorization statuses, and coordinated with pharmacy providers, maintaining HIPAA documentation.Customer Service Representative - Voice, Email & Chat Support Retail Account
null · 2019 — 2020Processed customer orders and tracked shipment deliveries. Resolved delivery issues and provided support through email and chat channels, enhancing the overall customer experience.Wellness Center Operation Assistant
null · 2015 — 2019Assisted in daily clinic operations and managed client appointments. Coordinated patient needs and maintained clinic workflows while handling inventory supplies.Sales Associate - Lecturer
null · 2013 — 2015Conducted product research and delivered healthcare lectures, assessing client needs and explaining product applications to prospective buyers.Project Supervisor - Construction Services
null · 2009 — 2013Supervised construction project activities, ensuring compliance and managing the project workforce. Coordinated supplier deliveries and monitored project inventories.Sales Associate - Lecturer - Administrative Assistant
null · 2005 — 2008Led daily administrative operations and trained new employees while managing inventories and conducting product lectures to enhance staff competency.Quality Assurance Staff // Production TL
null · 1997 — 2004Conducted quality inspections and maintained inspection records to ensure product compliance. Led production teams and trained staff on safety and operational standards.Real Estate Sales Agent
null · 1996 — 1997Promoted residential properties and generated leads through targeted marketing efforts. Conducted property tours and assisted buyers with financing options.Sales Clerk
null · 1995 — 1995Provided customer service in the retail environment, maintained product displays, and managed inventory levels to achieve departmental sales targets.Sales Clerk / Purchaser
null · 1993 — 1994Managed inventory levels and ensured product displays engaged customers. Resolved complaints and conducted strategic market research for sourcing quality products.Service Crew
null · 1992 — 1992Served customers and prepared food and beverage products, maintaining cleanliness and following health regulations.
Skills & Expertise
Education
- Associate DegreeTechnical Institute of the Philippines
Interested in this professional?
Sign in as an employer to save this profile or invite JENNIFER P. to a job.
Sign in as an employer