Jennifer D.
Mid-Level Digital Marketing Specialist
Open to offersNew to PlatformAbout
Jennifer D. is a Customer Service Representative with expertise in managing customer interactions and support for AT&T Postpaid, handling concerns related to customer plans and billing. She has extensive experience in digital marketing and virtual assistance, reflected in her role as a Team Lead at IBMCMCN from 2020-2024, where she successfully managed TikTok Shop operations and coordinated across teams to improve both customer experience and operational efficiency. Her proficiency extends to building email lists and crafting promotional campaigns as a Virtual Assistant. Jennifer holds a Bachelor of Business Administration in Human Resources Management from the Polytechnic University of the Philippines, completed in 2025, and is skilled in digital marketing, critical thinking, management, and leadership.
Experience
Virtual Assistant
Freelance Digital Marketing · 2025 — 2026Created email lists, designed newsletters, and set up automated welcome sequences and promotional campaigns.Customer Service Representative
AT&T Postpaid · 2025 — 2025Addressed customer concerns related to their plans and managed billing inquiries.Team Lead
IBMCMCN · 2020 — 2024Oversaw TikTok Shop operations, coordinating with content creators, marketing specialists, and customer support. Set daily, weekly, and monthly performance objectives to align with business targets and worked with cross-functional teams to improve customer experience and operational efficiency.
Skills & Expertise
Education
- Bachelor of Business Administration in Human Resources ManagementPolytechnic University of the Philippines · 2023 — 2025
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