Jennifer T.
Mid-Level Customer Support Specialist
Actively lookingNew to PlatformAbout
Jennifer A. T. is a dedicated professional with a comprehensive educational background, having completed a Bachelor of Science Major in Accountancy from the Imus Institute of Science and Technology. She has a strong foundation in communication, supported by her Test of English for International Communication (TOEIC) certification, and is a certified bookkeeper with the NCIII qualification. Her career spans multiple roles in the service and healthcare industries, showcasing her versatility. As a Healthcare Support Specialist at Knack RCM, Jennifer applied her meticulous attention to detail and organizational skills. Her experience as a Retention Specialist at VXI Global Solutions further honed her ability to communicate effectively and manage client relations. Prior to these roles, she acquired skills in customer interaction and crisis management as a Lead Generation Specialist and Emergency Dispatch Operator at Sutherland Global Services. Additionally, Jennifer has developed financial acumen through her position as an Accounting Specialist at Timecargo Logistics Corporation. Her proficiency in basic computer applications and effective communication strategies stand as a testament to her capability in facilitating effective operational support.
Why hire me
I bring over 6 years of proven experience across customer retention, lead generation, back-office support, and healthcare operations, consistently exceeding targets as a top performer month after month - surpassing targets while upholding quality standards across all roles. From resolving inquiries with empathy to retaining clients through tailored solutions and driving lead growth, I combine strong communication with precision. My current role in healthcare back-office has sharpened my expertise in insurance verification, provider coordination, compliance, and operational efficiency. Backed by a BS in Accountancy, I deliver exceptional accuracy, financial awareness, and adaptability. I thrive in fast-paced settings, bringing dedication, problem-solving skills, and a track record of boosting satisfaction, loyalty, and business results. Ready to deliver value to your team immediately.
Experience
Healthcare Support Specialist
Knack RCM (Knack Global Philippines Inc.) · 2025 — 2026Provided support in healthcare-related services.Retention Specialist
VXI Global Solutions · 2024 — 2025Focused on maintaining customer retention for the Lumen account.Lead Generation Specialist
Sutherland Global Services Philippines, Inc. · 2022 — 2024Conducted lead generation activities to support client acquisition.Emergency Dispatch Operator
Sutherland Global Services Philippines, Inc. · 2022 — 2022Managed emergency dispatch operations for Tyco Integrated Security LLC.Inbound Customer Service Representative
Buwelo an Exacstar Company · 2020 — 2022Handled inbound customer inquiries for Young Living US.Accounting Specialist
Timecargo Logistics Corporation · 2020 — 2020Executed accounting tasks and maintained financial records.
Skills & Expertise
Education
- Bachelor of Science Major in AccountancyImus Institute of Science and Technology · 2015 — 2020
Photos
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