Jennifer T.
Mid-Level Medical Administrative Assistant
Open to offersNew to PlatformAbout
Jennifer A. is a highly skilled Medical Admin with over five years of experience in providing exceptional customer service and administrative support in the healthcare industry. She has proven expertise in data entry and records management, effectively managing patient scheduling and follow-ups for medical practices using platforms like Tebra, Practice Fusion, and Athenanet. Her extensive background includes roles as a Customer Service Representative at Sutherland Philippines and Teleperformance, where she excelled in insurance verification and eligibility. Jennifer's adeptness at handling inbound and outbound calls for claims inquiries and assisting with billing issues showcases her strong communication and conflict resolution capabilities. She holds a Bachelor of Science in Nursing from Lice De Cagayan University, further reinforcing her solid foundation in the medical field.
Experience
Medical Scheduler
Prestige Medical Group · 2025 — 2026Managed patient scheduling, follow-ups, and appointment reminders. Handled inbound and outbound calls, verified insurance eligibility, processed referrals, and updated patient charts for imaging and labs using Tebra, Practice Fusion, Athenanet, IMS, ECW, NextGen, and DrChrono. Utilized Google Workspace and Microsoft Office for productivity.Medical Admin
Medsync · 2024 — 2025Conducted verification of patient insurance and eligibility, managed patient scheduling, and handled both inbound and outbound calls for insurance and patients. Performed data entry tasks.Medical Admin
Medspecialized · 2022 — 2022Assisted with billing issues and verified eligibility and patient plans. Supported administrative functions including insurance verification, patient follow-ups, and data entry.Customer Service Representative
Sutherland Philippines · 2021 — 2022Received provider calls concerning inquiries, disputes, benefits, and claims, providing timely updates about insurance verification and eligibility.Customer Service Representative
Teleperformance · 2017 — 2021Managed inquiries, disputes, and claims through provider calls, ensuring effective communication and resolution. Processed trade-ins, pre-orders, and shipping as required.Front Desk Pharmacy Clerk
Optum Global SolutionsHandled customer inquiries and billing issues. Verified member plans and managed medication refills, along with processing prior authorizations and overrides for medical necessity.
Skills & Expertise
Education
- Bachelor of Science in NursingLice De Cagayan University · — — 2017
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