Jennifer H.

I bring more than seven years of experience using online learning platforms and supporting students, families, staff, and educational programs. As a school director and educator, I have managed daily operations, schedules, records, communication, training, problem-solving, and multiple priorities in a fast-paced environment. I am experienced with Canvas LMS, Stride K12 Zoom, Google Workspace, Microsoft Office, and remote collaboration tools. I communicate clearly, learn new systems quickly, and remain calm and dependable when challenges arise. I am especially strong at guiding people through unfamiliar processes, organizing information, and building positive relationships. I am now seeking a long-term role in customer success, onboarding, training, education technology, operations, or project support where I can apply my leadership experience and service-focused approach.

• School Director & Teacher

  Costa Esmeralda Education Center · 2022 — Present
  Acted as a primary point of contact for students, families, and staff, offering 1:1 support, coaching, troubleshooting, and follow-up via digital and in-person channels. Translated procedures and curriculum expectations into clear steps for non-technical users. Led live and virtual instruction sessions and staff development, while adapting content to suit various audiences. Created instructional materials and digital resources utilizing Google Workspace, Canva, and Zoom. Monitored engagement and performance to identify gaps and tailored follow-up based on data. Trained and mentored staff in adopting new processes and tools through demonstrations and ongoing coaching. Coordinated operations and communication schedules, ensuring reliable completion of commitments.

• Elementary English & Core Subjects Teacher

  Escuela Santa Ana · 2020 — 2022
  Maintained communication with families, offering guidance and support regarding student progress and learning needs. Organized and tracked attendance, performance, and behavior records, utilizing assessments to provide focused support. Collaborated with support staff to address individual student needs for consistent service. Shared best practices through professional development and mentoring with colleagues.

• English Teacher

  Tola International School · 2018 — 2021
  Developed strong relationships with parents and caregivers, proactively communicating about student progress and objectives. Assessed student needs and adjusted support plans to enhance participation and outcomes. Worked closely with families and colleagues to coordinate assistance and resolve issues. Facilitated professional development sessions and prepared instructional resources for colleagues.

• English Teacher & Private Tutor

  Intesol Nicaragua · 2016 — 2019
  Provided tailored instruction and coaching to children and adults, modifying communication and learning plans to meet diverse goals. Utilized online platforms and educational technology for remote learning, guiding users through digital tools. Maintained records of attendance and progress, offering regular feedback while adjusting instruction based on participant performance. Organized English clubs and workshops, managing content preparation and coordination.

• Early Childhood Educator

  Milestones Learning Center · 2014 — 2015
  Collaborated with parents to address individual student needs and facilitate communication regarding progress. Maintained accurate records and documentation while adhering to health and safety standards. Engaged in professional development and adjusted support strategies based on assessments and feedback.

• Owner & Preschool / Pre-K Teacher

  Jenny's Home Preschool · 2005 — 2011
  Operated a home preschool, managing family communication, schedules, records, and program delivery. Established responsive communication with families and provided individualized support. Tracked developmental progress and maintained assessment records while fostering community partnerships for children and families.

• Preschool Teacher

  Granny's Daycare · 1999 — 2003
  Worked with parents and caregivers to document progress and support children with diverse developmental needs. Ensured a safe and organized environment while adapting to changing needs in a busy care setting. Assisted in training new teachers and classroom aides while engaging in community-focused activities.

• Honors Diploma

  Seneca East High School · 1994 — 1998