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Jennifer D. — Mid-Level CRM Specialist from Philippines

Jennifer D.

Mid-Level CRM Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Jennifer D. is an experienced professional with a background in the customer service and business process outsourcing industry, including roles at Qualfon Philippines Inc., Alorica Philippines Inc., and HBCS - Home-Based Call Center Solutions. She has held responsibilities such as customer service representative, outbound sales representative, and technical support specialist, where she consistently exceeded sales targets and managed customer relationships. Her proficiency includes CRM tools, accurate bookkeeping, and handling administrative tasks within educational settings like the Department of Education- Division of Bukidnon, where she provided OJT support. Jennifer D. holds a Bachelor of Arts in Social Sciences from Bukidnon State University and completed additional coursework in English.

Experience

  • OJT - Admin AID

    Department of Education- Division of Bukidnon · 2019 — 2020
    Delivered general administrative support by reproducing learning materials, encoding reports, and preparing essential documents while performing additional tasks as assigned by supervisors.

  • Outbound Sales Representative

    HBCS - Home-Based Call Center Solutions · 2017 — 2017
    Conducted market research to identify trending products and customer needs, also provided technical assistance to resolve customer inquiries promptly.

  • Customer Service Representative

    Alorica Philippines Inc. · 2014 — 2016
    Utilized strong communication skills to present product features effectively and consistently exceeded sales targets while building positive customer relationships.

  • Technical Support Specialist

    Qualfon Philippines Inc. · 2013 — 2014
    Assisted customers with phone-related queries and promoted products, significantly contributing to sales performance.

Skills & Expertise

CRMTechnical Support SpecialistCustomer ServiceSalesCustomer Service and Admin Support

Education

  • Bachelor of Arts in Social Sciences
    Bukidnon State University · — — 2020
  • BA Major in English
    Bukidnon State University

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