Jennifer R.
Processing Department Supervisor
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EnglishTagalog
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About
Executive and Administrative support Professional with 15+ years of experience providing high- level to executives, managing operations, and streamlining workflows across corporate, academic, and remote environments. Skilled in executive assistance, operations management, CRM administration, and client relations. Recognized for delivering efficient solutions, improving process effectiveness, and ensuring seamless executive and team support in fast-paced, global organizations.
Experience
Processing Department Supervisor
GeniusLaw (Genius Loss Mitigation Specialists) · 2024 — 2025Oversaw the Processing Department's operations. Managed Surplus Funds Recovery Claims and submitted Loss Mitigation / Loan Modification Applications to the Servicer. Coordinated follow-ups and status updates with the Servicer, reviewed document compliance, and assisted with customer inquiries and support calls.Assistant to the Director
Bruntwork (Ballarat Roadworthy Centre) · 2024 — 2025Organized and maintained the Inbox for the Director's work and personal emails. Processed and sent Terms and Agreement confirmation reminders for client bookings, and updated Client Details on Mechanic Desk and WhatConverts. Managed the Director's schedule and assisted the Office Operations team with various tasks.Operations Assistant for Real Response
Multiplymii Ventures Inc. (Real Response) · 2023 — 2025Registered participants for training sessions in aXcelerate and managed public participant bookings through the Booking Portal. Marked paperwork, issued certificates post-training, and triaged technical support inquiries to the relevant teams.Virtual Assistant for Star Enterprises
Wing Assistants (Star Enterprises) · 2024 — 2024Participated in meetings and reviewed recordings to create and distribute action items. Managed emails, updated the Monday.com task board, and generated Weekly and Monthly Operations Reports. Coordinated with departments for updates and archived old recordings.Sales Operations Administrative Assistant for iD4me
Integrated Office Solutions (iD4me) · 2023 — 2023Provided assistance with customer inquiries and set up customer login credentials. Developed weekly SOW Deck Presentations and managed communication regarding terms violations. Collaborated with team members to implement new policies and maintained Hubspot as the SME/Administrator.Academic Services Officer for Eton College
M Square Media Inc. (Eton College) · 2020 — 2023Supported the VP for MSM HigherEd and Campus Director by managing payroll timesheet reviews and program scheduling for Eton College. Coordinated communication with instructors regarding issues and lesson assignments, and worked with suppliers for textbook orders.Learning And Development Assistant
Better Rehab · 2022 — 2023Registered new hires in the LMS and removed resigned staff. Assigned courses and monitored compliance for staff and students regarding their training materials.Virtual Executive Assistant
Bruntwork (Appsketiers) · 2022 — 2023Monitored updates on Monday.com and Basecamp, and coordinated with the Development Team on project statuses. Sent follow-ups for pending projects and updated Project Sweep Spreadsheet.Executive Assistant to the Co-Founder and Director of Growth
BruntWork (Furthr) · 2021 — 2022Provided support to the Co-Founder, managed calendars and scheduled daily activities. Updated Hubspot for deals, tasks, and contacts while coordinating project-related information with the team.Executive Assistant to the Co-Founder and Business Development Officer
MCVO Talent Outsourcing Services · 2021 — 2022Assisted the Co-Founder and Head of Business Development by managing calendars and attending client meetings. Created SOPs for daily tasks and updated Hubspot with leads and client agreements.Executive Assistant to the CEO
Virtual Staff LLC (Wealthbuilders HQ) · 2021 — 2022Supported the CEO by managing the calendar, scheduling classes, and handling emails. Prepared and submitted various reports, coordinated team communications, and managed travel arrangements.Executive Assistant
Cleardesk HR (Metro Health and Rehab LLC) · 2021 — 2021Provided support to the Owner by coordinating patient appointments, processing therapist payroll, and managing company communications. Assisted with social media content and marketing campaigns.Executive Assistant
My Virtual Mate (Focuscopy LLC) · 2021 — 2021Managed CEO emails and project timelines while updating documentation and assigning tasks to copywriters. Organized the CEO's calendar effectively.Freelance Writer
Essays.Ph · 2011 — 2020Authored high-quality articles guided by specific topics and keyword usage optimized for website content.Executive Assistant to the President
Alterations Plus Inc. · 2020 — 2020Assisted the President with daily deliverables, managed their calendar, and coordinated inter-departmental submissions to ensure timely reporting of tasks.Senior Executive Assistant to the General Manager
Modularity Inc. · 2019 — 2020Supported the General Manager by organizing their calendar and coordinating inter-departmental deliverables, monitored staff tasks and provided necessary clerical assistance.Office of the President Administrator
Ergo Contracts Philippines, Inc. · 2019 — 2019Managed overall administrative functions in the Office of the President, ensuring staff tasks were monitored and issues were addressed efficiently.Senior J1 Program Specialist / Customer Service Manager
International Trainee Network LLC · 2016 — 2019Led the Customer Service department, managing post-DS2019 updates and facilitating communication with candidates and partners regarding program concerns.Executive Assistant / Intern Program Coordinator
International Trainee Network LLC · 2012 — 2016Provided executive support to the General Manager and facilitated job fair processes while managing communications with clients and candidates for program-related information.Marketing Officer for Advertising and Publication
European Chamber of Commerce of the Philippines · 2011 — 2012Involved in marketing efforts for publication advertising spots, collaborated on content creation for the Business Review Magazine, and assisted with event execution.Executive and Division Assistant
L’Orèal Philippines Inc. (Consumer Products Division) · 2010 — 2011Assisted the Division GM with calendar management, liaised with suppliers, coordinated administrative functions, and organized travel arrangements for the Division.Executive and Administrative Assistant
Samsonite Philippines, Inc. · 2009 — 2009Supported the Country Manager with administrative functions, managed office supply requisitions, maintained records, and organized travel arrangements.Club Coordinator for EDSA Shangri-la Hotel
Hospitality Marketing Concepts, Inc. (Clubhotel Philippines, Inc.) · 2008 — 2009Provided customer service to club members, processed membership applications, and coordinated with departments for membership-related concerns.Executive Assistant for International Affairs
Provenance Fine Art Brokers, Inc. · 2007 — 2008Managed office document filing, acted as receptionist, and coordinated with the Web Content Manager for website maintenance. Accompanied the CEO to various events.Administration Executive
CEVA Animal Health Philippines, Inc. · 2005 — 2007Provided administrative support, managed filing and office communications, processed payments, and coordinated company events.Office Receptionist
WAM Pacific Inc. · 2005 — 2005Assisted clients visiting the office, operated telephone systems, and managed filing of office communications.Junior Account Executive
Dinsmor Enterprises · 2004 — 2005Handled client inquiries via phone, represented the company in sales calls, and assisted the CEO with paperwork.Hotline and Data Capture Machine Operator / Receptionist / Secretary
Committee On Overseas Absentee Voting (Commission on Elections) · 2003 — 2004Answered queries, facilitated data capturing for Overseas Absentee Voter registrations, and organized office document filing.Office Staff
Office of Commissioner Florentino A. Tuason, Jr. (Commission on Elections) · 2003 — 2004Served as stenographic secretary and organized the filing of documents received in the office.
Skills & Expertise
Education
- Bachelor of Liberal Arts major in Mass CommunicationADAMSON UNIVERSITY · 2000 — 2004
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