Jennifer O.

Jennifer O. is a highly skilled professional from the Philippines with over 5 years of multifaceted experience in e-commerce customer support, Shopify Virtual Assistant, social media management, project engineering, and administrative operations. She has hands-on expertise in managing Shopify store operations, including order processing and customer communication, which she administers through CRM platforms like Zendesk and Gorgias. Her proficiency includes live chat support, refund processing, and delivering high customer satisfaction while working remotely. She also trained with experience in product listing, product page optimization, inventory management, collection organization, and store maintenance. she helps Shopify store owners keep their product catalogs accurate, organized, and customer-friendly. Additionally, her role as a Social Media Manager involved developing content strategies that increased engagement, demonstrating her adeptness with tools like Canva and Trello. She has also provided technical project oversight as a Project Engineer and served as a Customer Support Representative in e-gaming operations. Jennifer holds a Bachelor of Science in Civil Engineering from New Era University and has obtained several certifications, including in Virtual Assistance and Social Media Marketing, highlighting her versatile skill set.