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Jennifer A. — Mid-Level Administrative Operations Specialist from Canada

Jennifer A.

Mid-Level Administrative Operations Specialist

Canada 3-6 years
Open to offersNew to Platform
Languages
English
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About

Jennifer S. is a seasoned professional specializing in administrative and operations management with over 13 years of experience. She excels in the financial services industry, particularly in customer care and business operations. Her expertise includes compliance, document management, and client relations, complemented by ongoing studies for a Legal Office Assistant certification at Durham College. As the Founder & Operations Manager of Quiet Office Solutions, Jennifer oversees end-to-end operations, encompassing client onboarding, scheduling, invoicing, and financial tracking. She also brings her skills to the role of Office Administrator at PLEDD Haven, where she manages scheduling, communications, and HR coordination. Her background includes experience as an Emergency Roadside Dispatcher with CCG, where she honed her abilities in high-volume dispatch operations and conflict resolution. Her technical proficiency includes Microsoft Office Suite and document management, making her a pivotal asset to any team.

Experience

  • Office Administrator

    PLEDD Haven · 2023 — Present
    Manage scheduling, communications, invoicing, payroll support, record management, HR coordination, and assist with project support.
  • Emergency Roadside Dispatcher

    CCG (CAA) · 2022 — 2023
    Handled high-volume dispatch operations, ensured accurate documentation of requests, and managed high-stress client situations through de-escalation.
  • Founder & Operations Manager

    Quiet Office Solutions
    Oversee comprehensive operations including client onboarding, scheduling, invoicing, financial tracking, and client relationship management while implementing process improvements.

Skills & Expertise

Education

  • Legal Office Assistant Diploma
    Durham College
  • Criminology Studies
    Western University