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Jennifer C. — Mid-Level Retail Supervisor from Philippines

Jennifer C.

Mid-Level Retail Supervisor

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jennifer C. has a comprehensive background in customer service, technical support, and retail supervision, with extensive experience in the pet care, telecommunications, real estate, and internet service industries across the Philippines. Most recently, as a Supervisor at PetKonnection, she effectively managed daily store operations, staff performance, and inventory while coordinating with suppliers. At VXI Global Solutions, she excelled as a Technical Support Representative, providing assistance for cable TV and internet services, diagnosing issues, and guiding customers through troubleshooting. Her tenure as a Real Estate Consultant at Camella Homes saw her advising clients on real estate investments and conducting market research. Jennifer also brings valuable experience from roles at Sutherland Global Services and Baun Internet Shop, where her proficient customer service and data management skills were honed. Her educational foundation includes a Bachelor of Science in Information Technology and a Bachelor of Science in Accountancy, supported by technical skills in Microsoft Office, AI tools, and design software like Canva and CapCut.

Experience

  • Supervisor

    PetKonnection · 2022 — 2024
    Oversaw daily store operations and evaluated staff performance. Assisted customers with product choices and pet care requirements. Managed inventory by monitoring stock and implementing restocking processes. Facilitated coordination and negotiation with suppliers regarding orders and pricing.

  • Technical Support Representative

    VXI Global Solutions · 2021 — 2022
    Delivered technical support for cable TV, internet, and equipment services. Identified signal, connectivity, and device configuration issues. Assisted customers with step-by-step troubleshooting. Handled complex issues by escalating them to higher-level teams and maintained detailed documentation of all interactions.

  • Real Estate Consultant

    Camella Homes · 2017 — 2019
    Provided guidance to clients on property purchases, sales, and investment decisions. Conducted market research and valuations for properties. Helped clients locate properties that fit their needs and financial capabilities. Cultivated and sustained strong, long-term relationships with clients while updating and encoding data in relevant systems.

  • Customer Service Consultant (ISP)

    Sutherland Global Services · 2009 — 2011
    Handled customer inquiries, concerns, and service requests. Addressed complaints and offered effective solutions promptly. Kept precise records of customer interactions and ensured high customer satisfaction through exceptional service delivery. Entered new customer account information into the billing system.

  • Encoder

    Baun Internet Shop
    Specialized in accurately typing and organizing students' theses and projects, ensuring formatting and content quality. This role required high precision, patience, and meticulous attention to detail as the documents are vital academic requirements.

Skills & Expertise

Real EstateReal Estate AnalystCopywriterShort-Form Video and Social MediaTechnical Support SpecialistData Entry SpecialistGraphic Design

Education

  • Bachelor of Science in Information Technology
    AMA Computer College
  • Bachelor of Science in Accountancy
    University of Mindanao