Jennifer F.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Jennifer H. is a detail-oriented Virtual Assistant based in Baguio City, Philippines, with over three years of professional experience. She specializes in live customer support, lead generation, and email outreach, leveraging her proficiency in Google Workspace, Slack, Pitchbox, and Canva. Jennifer holds a Bachelor of Science in Nursing, which enhances her ability to ensure high accuracy in data entry and file organization. As a former Live Support Specialist and Link Building Associate at Remote Staff Seeker, she adeptly managed high-volume live chat queues and executed strategic SEO link-building campaigns to elevate client online presence. Her experience extends to closed captioning, notetaking, and transcription for Habitat Learn Inc., and Beehive Support Services Inc., where she produced synchronized captions and detailed notes for academic settings. She also served in various roles at Cordillera Integrated Medical Services Inc., including Office Manager and Administrative Assistant, where she oversaw daily operations, managed medical records, and streamlined billing processes. Jennifer is certified in HIPAA compliance and has completed advanced SEO training, enabling her to enhance client engagement and operational efficiency. Fluent in English and Filipino, she works seamlessly across time zones and maintains a fully equipped home office to support her remote work.
Experience
Live Support Specialist
Remote Staff Seeker · 2026 — 2026Delivered real-time customer support through live chat, efficiently handling high-volume queues. Assisted users with order questions, navigation of the platform, and basic troubleshooting in dynamic digital settings. Managed support tickets utilizing Freshworks and CrowdReply, working with internal teams to resolve issues promptly and address recurring customer feedback.Link Building Associate
Remote Staff Seeker · 2025 — 2025Implemented strategic SEO link-building campaigns leveraging Pitchbox, Ahrefs, and PressWhizz to enhance client online visibility. Conducted competitive research and engaged in outreach on platforms like Reddit to connect with industry influencers. Created valuable content and followed up with leads to foster organic web traffic and improve search engine performance.Closed Captioner, Notetaker, and Transcriptionist
Habitat Learn Inc. & Beehive Support Services Inc. Philippines · 2023 — 2024Generated precise, synchronized closed captions, comprehensive notes, and transcriptions for live academic sessions and audio recordings using tools such as Otter.ai, NTEHub, and Messenger Pigeon. Worked closely with instructors to meet student learning requirements and ensure compliance with accessibility standards. Reviewed and refined transcriptions for grammar, formatting, and timing to guarantee clarity and adherence to quality standards.Office Manager
Cordillera Integrated Medical Services Inc. · 2019 — 2020Oversaw daily office operations, managing employee supervision, procurement, and cost management to promote efficient administrative functions. Utilized Medsys to maintain accurate and compliant medical records, ensuring full adherence to confidentiality requirements and regulatory standards. Responsible for the hiring, training, and evaluation of administrative staff, enhancing team performance and addressing patient inquiries and complaints.Administrative Assistant & Clerk
Cordillera Integrated Medical Services Inc. · 2018 — 2019Handled electronic and paper filing systems for patient records, invoices, and various administrative documents. Improved billing and reimbursement workflows while auditing patient invoices for accuracy. Communicated important clinical updates directly to physicians regarding patient diagnoses and other relevant information.
Skills & Expertise
Education
- Bachelor of Science in NursingUniversity of Baguio · — — 2007
Interested in this professional?
Sign in as an employer to save this profile or invite Jennifer F. to a job.
Sign in as an employer