Jennifer E.

I bring a blend of operations leadership, structured workflow management, and reliable remote execution. I’ve led teams, managed high‑volume queues, organized complex documentation, and maintained accurate data across multiple systems. I’m comfortable owning recurring tasks, keeping information clean and up to date, and supporting cross‑functional work without needing oversight. I build organized processes, maintain detailed records, and communicate clearly so projects move forward smoothly. My work style is consistent, detail‑driven, and dependable, and I’m able to adapt quickly to new tools and environments. Employers can rely on me to handle daily operational needs, maintain accuracy, and support teams with organized, thoughtful execution.

• Founder & Systems Architect

  Canva & UGC Workflows with Jenn, LLC · 2026 — Present
  Developing and launching interactive, web-based educational platforms, along with a custom AI-powered virtual assistant to automate customer onboarding and support functions. Overseeing the integration of payment and data management systems, working closely with developers to design and implement the technical framework.

• Arbitration Team Lead

  Claritev · 2024 — 2026
  Expanded the arbitration team by 200% through comprehensive recruiting and onboarding processes, maintaining operational continuity and performance standards. Developed a formal KPI framework, establishing robust operational processes for multiple divisions, which facilitated measurable improvements. Managed the implementation and training for two enterprise platform rollouts, ensuring full staff adoption without productivity losses. Led a migration to Salesforce Service Cloud that streamlined operations while ensuring consistent output during the transition.

• Senior Support Specialist

  Claritev · 2023 — 2024
  Handled a high volume of up to 30 inbound calls daily, managing claims effectively to maintain accuracy across thousands of interactions. Acted as the primary escalation lead for sensitive cases, utilizing expert policy interpretation and empathy in resolutions to uphold client relationships.

• IT Helpdesk Specialist

  Connexus Resource Group · 2022 — 2023
  Managed multiple chat interactions daily, ensuring strong first-contact resolution rates across thousands of monthly communications. Identified and addressed recurring system failures, implementing fixes that decreased ticket volume and enhanced overall service reliability.

• Director of Call Center Operations

  Elliott Call Center · 2018 — 2022
  Established a complete call center operation from the ground up, which included securing contracts, recruiting, and onboarding personnel, as well as designing operational workflows, achieving four years of profitable growth without operational interruptions. Developed a model for utilizing freelance contractors through the Arise platform, enhancing revenue streams. Oversaw all aspects of financial planning and KPI tracking to support coaching and quality improvements.

• Team Lead, Personal Cruise Consultant

  Holland America Line · 2021 — 2022
  Created personalized training programs for a team of 10, striving to meet and exceed monthly booking targets. Transitioned from generic to tailored cruise recommendations, leading to better booking precision and improved client retention.

• Certified Apple Technician

  Apple · 2021 — 2022
  Resolved complex hardware and software issues across the Apple product line, including critical data-loss incidents, contributing to high customer satisfaction ratings.

• Client Services Coordinator

  ADT Security · 2018 — 2020
  Provided expert resolution for high-value account concerns, reevaluating response workflows to accelerate resolution times across the department.

• Bachelor of Science (BS), Computer Science - Business Pathway

  Maestro AI University · 2026 — 2030
• Associate of Applied Science (AAS), Business Administration: Entrepreneurship & Innovation

  Maestro AI University · 2024 — 2028