Jennifer A.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Jennifer A. is an experienced Project Manager and Technical Support professional based in Cainta, Rizal, with a background spanning customer service, technical troubleshooting, and project coordination. At Enshored Inc, she assisted clients with internet connectivity issues across wired and wireless networks, while at Synovize and Optum, she was engaged in research for potential clients and supported healthcare providers with insurance inquiries and claims processing. Her previous experience includes customer, driver, and restaurant support for order management and eCommerce queries at companies like Teleperformance, Tech Mahindra, and The Results. She is adept in Zendesk, Salesforce, and Microsoft Office, bringing strong client support and data management capabilities to roles in the technology, healthcare, and customer service sectors.
Experience
Technical Support
Enshored Inc · 2024 — 2025Assisted customers in troubleshooting issues related to internet connectivity for both wired and wireless networks.Project Manager
Synovize · 2022 — 2024Conducted research to identify potential clients and initiated outreach efforts that contributed to business expansion.Customer Service Representative
Optum · 2021 — 2022Provided assistance to customers and healthcare providers regarding inquiries related to insurance coverage and processing of claims.Associate - Customer Support - Seasonal
Teleperformance · 2021 — 2021Supported customers, drivers, and restaurants with queries about order status, payments, and any delivery-related issues.Tax professional - Seasonal
Tech Mahindra · 2019 — 2021Assisted customers with inquiries, filings, and the refund process related to taxes during the tax season.Customer Service Representative
The Results · 2019 — 2019Provided assistance to customers with order inquiries, refunds, and product-related issues on an eCommerce platform.
Skills & Expertise
Education
- Bachelor of Secondary EducationICCT Colleges · 2016 — 2019
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