Jennifer T.
Data Entry & CRM Virtual Assistant
Open to offersNew to PlatformAbout
I am a detail-oriented Virtual Assistant with over 8 years of experience in customer service, data entry, CRM management, and administrative support. My background in the banking industry strengthened my ability to maintain accurate records, verify information, document audit-related data, and manage large volumes of customer information with a high level of accuracy and confidentiality.
In my current role with a transportation company, I maintain customer records in GoHighLevel (GHL) CRM and Microsoft Excel, ensuring data is accurate, organized, and up to date. I also support administrative tasks, conduct research, and help keep business information well organized.
I am known for my attention to detail, reliability, strong work ethic, and ability to quickly learn new systems and processes. I enjoy working with data, maintaining organized records, and delivering accurate, high-quality work. I am seeking opportunities where I can contribute my administrative and data management skills while continuing to grow professionally.
Why hire me
Employers should hire me because I bring over 8 years of professional experience in customer service, data entry, documentation, and administrative support within the banking industry, where accuracy and attention to detail were essential. I have experience maintaining customer records, verifying information, documenting audit-related data, and ensuring compliance with quality standards. In my current role, I manage customer data using GoHighLevel (GHL) CRM and Microsoft Excel, keeping records accurate, organized, and up to date. I am comfortable learning new systems, following detailed procedures, and adapting to changing business needs. I take pride in being dependable, organized, and committed to delivering high-quality work. I understand the importance of data accuracy and confidentiality, and I always strive to complete tasks efficiently while maintaining a high standard of quality. I enjoy supporting teams behind the scenes and contributing to smooth day-to-day operations.
Experience
Operations Virtual Assistant
Action Limousines · 2026 — PresentMaintain and update customer records in GoHighLevel (GHL) CRM. Perform accurate data entry using Excel and CRM systems. Verify customer information and ensure database accuracy. Organize and maintain digital records for efficient access. Support administrative and research tasks as required.Customer Service Specialist | Complaints Specialist | Performance Coach
HSBC UK Collections · 2017 — 2025Performed accurate data entry and maintained customer account records. Documented customer interactions, investigations, and audit-related information. Verified data accuracy and ensured compliance with company standards. Conducted account research and maintained detailed documentation. Assisted with audit requirements through accurate record keeping and data management.Customer Service Specialist
Concentrix · 2016 — 2017Maintained accurate customer records across multiple systems. Processed customer information while ensuring data accuracy. Entered and updated customer account information efficiently.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant Management (Undergraduate)University of Cebu · 1997 — 2000
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