Jennilin
Mid-Level BPO Operations Supervisor
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Jennilin L. is an accomplished Order Entry Operations Supervisor with over four years of experience in the BPO industry, based in Cebu, Philippines. She has effectively progressed from a Specialist to her current supervisory role at Uplifts Global BPO, demonstrating remarkable leadership and a talent for enhancing team performance. Jennilin is adept at quality coaching and escalation management in fast-paced, production-driven environments. Her expertise spans customer service, sales, and accounts receivable, consistently maintaining accuracy and service quality. In her current role, she leads a team of order entry specialists, ensuring the accuracy and timeliness of client orders. She also conducts performance evaluations and implements strategic improvement plans. Her prior experience includes significant roles in managing client accounts and sales transactions, as well as monitoring accounts receivable for Kintar Power Group Corp. Jennilin holds a Bachelor of Science in Industrial Engineering from Cebu Technological University.
Experience
Order Entry Supervisor
Uplifts Global BPO · 2026 — PresentOversee a team of order entry specialists, managing daily workflows to ensure accurate and timely processing of client orders. Facilitate performance evaluations and coaching sessions while identifying skill deficiencies and establishing improvement plans for team members. Address escalated order discrepancies, contributing to a reduction in billing and fulfillment errors.Order Entry Team Lead
Uplifts Global BPO · 2026 — 2026Supervise a team of order entry specialists by monitoring quality and productivity in relation to team benchmarks. Serve as the first point of contact for order-related issues, working with the supervisor to quickly resolve client-impacting errors. Assist in the onboarding and training process for new specialists regarding order entry systems and quality standards.Order Entry Specialist
Uplifts Global BPO · 2022 — 2026Execute processing of high-volume client orders with attention to accuracy and deadlines, ensuring timely downstream fulfillment. Engage with clients and internal teams to verify order details and resolve discrepancies prior to submission. Achieve nearly four years of consistent performance, leading to advancement into the Team Lead role.Customer Service Representative
Teleperformance Philippines · 2022 — 2022Manage inbound customer inquiries, addressing concerns professionally and adhering to service-level targets.Sales Account Officer
FVB Ent. · 2020 — 2022Oversee client accounts and sales transactions, establishing relationships that encourage repeat business.Accounts Receivable, Accounting Department
Kintar Power Group Corp. · 2017 — 2020Track and reconcile accounts receivable to support timely collections and maintain accurate financial records. Ensure organized documentation is available for audit readiness.
Skills & Expertise
Education
- Bachelor of Science in Industrial EngineeringCebu Technological University
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