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Jenny A. — Mid-Level Client Services Coordinator from Philippines

Jenny A.

Mid-Level Client Services Coordinator

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Ann P. is a Client Service Associate based in the Philippines with hands-on experience in healthcare administration, editorial projects, and family-run rental and agriculture operations. At Sagi, she was a pioneering team member, directly supporting intake, document management, and client communication functions, where she gathered client information, managed sensitive medical records, and coordinated logistics among claimants, providers, and legal teams. Her role involved collecting feedback to improve service delivery and client trust. As an independent contractor, she contributed to editorial consistency and reliability through meticulous research analysis and source verification. In family businesses, Ann streamlined task prioritization, coordinated rental schedules for agricultural needs, managed client follow-ups, and maintained accurate financial transaction records, demonstrating proficiency in budget monitoring within dynamic, service-driven sectors.

Experience

  • Client Service Associate

    Sagi · 2024 — 2026
    Participated as a pioneering team member alongside supervisors, QA, operations manager, and 20 client associates, focusing on three core functions. Gathered and documented client background, medical history, insurance, and billing information for Intake. Organized and secured sensitive documents using standardized tools and coding systems in Medical Records. Coordinated with claimants, healthcare providers, and legal teams to schedule appointments and facilitate smooth communication under Client Services. Led collection of client feedback to identify service gaps, driving enhancements that improved client engagement and trust.
  • Assistant research editor

    Independent contractor · 2022 — 2022
    Collaborated with colleagues on projects, leading a team for virtual assistance. Verified source authenticity and cross-referenced data to improve content reliability, which enhanced editorial consistency and reader trust. Curated and verified specialized content sources for accuracy and relevance, raising the editorial quality and reader confidence in final publications.
  • Family business scheduler and bookkeeper

    Family businesses
    Oversaw client follow-ups and appointment confirmations, enhancing customer experience and reducing no-show rates in a family business environment. Coordinated equipment rental schedules to support agricultural operations, maximizing resource utilization and minimizing operational delays. Maintained financial records and processed transactions promptly, ensuring reliable bookkeeping that facilitated timely decision-making and accountability.

Skills & Expertise

Education

  • Bachelor of Science in Civil Engineering
    Eastern Visayas State University · 2015 — 2021

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