Jenny L.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Jenny Lyn A. is a versatile professional with extensive experience in telecommunications, customer service, and administrative operations. She has managed Verizon and AT&T B2B accounts, leveraging her skills in chat, phone, and email support. Jenny is proficient with a range of tools including Siebel, ServiceNow, Avaya, and POS systems. Certified as a Subject Matter Expert (SME) and a Point of Contact (POC), she is well-versed in process improvement and issue resolution. Her experience spans payroll, inventory, and back-office operations within the hospitality industry, where she demonstrated strong multitasking skills. As an Administrative Assistant at 31st Street Bar and Restaurant, she managed payroll and inventory while operating POS systems. Earlier, at SupportNinja Inc., she provided Tier 1 customer support for platforms like Zola. Her tenure at Telus International and AFNI Philippines honed her expertise in logistics management and chat support for major telecom accounts. With a degree in Business Administration from Quezon City University, Jenny is known for her diligent approach in all her roles.
Experience
Administrative Assistant
31ST STREET BAR AND RESTAURANT · 2024 — 2025Managed payroll, inventory, and back-office administration to support daily operations of the restaurant. Utilized POS systems for billing and sales tracking, assisting with menu updates and document management. Provided customer service during peak hours and worked with management to facilitate workflow.Customer Support Specialist – Tier 1
SUPPORTNINJA INC. · 2023 — 2024Delivered Tier 1 customer support for Zola, aiding users through chat, email, and phone with wedding websites, gift registries, and account management. Addressed product, delivery, and account issues, escalating complex cases to Tier 2 when necessary. Kept accurate records in Zendesk and Salesforce, meeting performance metrics.Senior Customer Service Representative
TELUS INTERNATIONAL · 2018 — 2022Supported shipment tracking, order processing, and logistics coordination for FedEx Logistics, ensuring timely delivery and customer satisfaction. Provided assistance to members regarding health plans and benefits while working with Solutran Inc. Helped customers with reservations and billing inquiries at Hertz Car Rentals, enhancing the overall rental experience. Managed online orders and returns for Sears E-commerce, maintaining high levels of customer satisfaction.Chat and Messaging Specialist
AFNI PHILIPPINES · 2018 — 2018Assisted Verizon telecommunications (mobility) customers via live chat, addressing billing inquiries, plan changes, and device troubleshooting. Managed multiple chat sessions with accuracy while entering and updating data in CRM systems and working with teams for issue resolution.Technical Support Specialist
SYKES ASIA INC. · 2016 — 2016Provided support for AT&T B2B accounts, assisting enterprise clients with internet service installations and troubleshooting. Coordinated with field technicians for successful installations and technical repairs while documenting trouble tickets in Remedy and ServiceNow.Customer Service Representative
TTEC · 2015 — 2016Managed Verizon triple bundle accounts, addressing inquiries related to phone, internet, and TV services. Handled billing and technical issues through various channels while maintaining data integrity and compliance. Utilized VICS, ACSS, Siebel CRM, and ICOMS for service order processing and escalation management.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Major in Entrepreneurial ManagementQuezon City University · 2009 — 2010
Interested in this professional?
Sign in as an employer to save this profile or invite Jenny L. to a job.
Sign in as an employer