Jenny R.
Mid-Level Customer Service and Property Maintenance Coordinator
Open to offersNew to PlatformAbout
Jenny D. is a seasoned Customer Service Professional with over a decade of experience excelling in support roles across various industries. Currently, she is a Property Maintenance Coordinator at Booth and Partners, where she efficiently handles tenant and vendor interactions, ensures the upkeep of property conditions, and coordinates maintenance efforts. Jenny's prior role as a Quality Analyst at TASKUS emphasized her prowess in maintaining high-quality standards, conducting detailed quality metrics reporting, and enhancing process improvements. Her early career at TASKUS and Fiesta Communities Inc. honed her abilities in managing customer relations, processing complex client transactions, and delivering high-level customer care through effective communication strategies. Jenny possesses key skills in Communication, Data Analysis & Reporting, and Work Order Management, consistently applying a strong work ethic and a solution-focused approach to her tasks. She holds a Bachelor of Science in Hotel and Restaurant Management from Holy Angel University.
Experience
Property Maintenance Coordinator
Booth and Partners · 2023 — PresentServes as the main point of contact for tenants and vendors, coordinating routine maintenance to maintain property condition and minimize repair costs. Works collaboratively with property managers to gather vendor bids and arrange project schedules. Addresses tenant maintenance requests through phone and email with timely, solution-oriented communication. Oversees work order progress, providing updates to owners, tenants, and managers regarding status or schedule changes.Quality Analyst
TASKUS · 2021 — 2023Recommends, implements, and monitors preventative and corrective measures to meet quality assurance standards. Facilitates monthly quality discussions and generates reports with assigned teams. Engages in side-by-side monitoring of team member tasks, offering feedback to both teammates and team leaders. Delivers detailed reports on quality metrics to senior management to aid in process improvement decisions.Customer Service Representative
TASKUS · 2017 — 2021Delivered exemplary customer service by addressing inquiries via chat and phone, aiding customers with product selection, and managing order processes. Ensured customer satisfaction through proactive strategies aimed at identifying and resolving issues. Effectively handled high-pressure situations, maintaining professionalism while resolving disputes.Customer Relations Coordinator
Fiesta Communities Inc. · 2015 — 2017Guided clients through home acquisition processes, providing orientations on relevant details. Conducted initial credit investigations on clients and processed reservations through computation, encoding, and contract discussions. Properly endorsed documents for notary to the legal department while managing customer complaints and maintaining client relationships throughout transactions until initial inspections or move-in.
Skills & Expertise
Education
- Bachelor of Science: Hotel And Restaurant ManagementHoly Angel University · — — 2015