Post a Job Free
12 viewsTalent
Jennylyn L. — Mid-Level Customer Service and Administration Specialist from Philippines

Jennylyn L.

Mid-Level Customer Service and Administration Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Jennylyn L. brings comprehensive experience in customer service, administration, and support roles across various sectors, showcasing her ability in managing and excelling in pressure-driven environments. Starting her career at Insight Pest Solutions, she advanced rapidly from customer support to a supervisory role, coordinating strategy and improving service retention. Her expertise extends to administrative tasks with Cleaney Services, where she managed scheduling, contractor interviews, and social media presence. Additionally, in her role as a Virtual Assistant at Elite Maids RVA, she handled communications and logistical arrangements efficiently. Her earlier stints in companies such as Continuum and Teleperformance honed her skills in inbound and outbound call management, technical support, and sales targets. With strong proficiency in Microsoft Word, PowerPoint, and Excel, along with fluent English communication, she remains committed to enhancing customer satisfaction and operational efficiency. Jennylyn is currently an undergraduate at Cebu Technological University.

Experience

  • Supervisor/Retention

    INSIGHT PEST SOLUTIONS
    Managed customer support for three weeks before promotion to Supervisor. Handled cancellation requests in a timely manner, organized email responses, and conducted strategic planning to enhance customer service.

  • Admin Task/ EA

    CLEANEY SERVICES
    Performed inbound and outbound calls as well as email and text communications. Followed up with customers regarding previously provided quotes, assigned jobs to cleaners, and conducted initial interviews with independent contractors. Monitored unpaid invoices and scheduled site inspections while managing social media accounts.

  • Virtual Assistant

    ELITE MAIDS RVA
    Handled inbound and outbound calls, emails, and texts. Followed up with customers on quotes and assigned jobs to cleaners while conducting initial interviews with independent contractors.

  • TELEMARKETER

    HEALTH INSURANCE
    Pre-qualified customers for Health Insurance and managed a lead quota while making 500-600 calls daily, involving both inbound and outbound communications.

  • Customer Support

    CONTINUUM
    Provided Tier 2 support for Verizon through inbound and outbound calls, fulfilling sales quotas and performing basic troubleshooting, payment processing, and order management.

  • Customer Support

    CONCENTRIX
    Facilitated customer calls for Anthem Blue Cross Blue Shield, checking claim statuses, handling claims resubmissions, and verifying benefits and eligibility.

  • Customer Care/ Technical Care (Cross-skilled)

    EPERFORMAX
    Managed inbound and outbound calls for Sprint/T-Mobile, meeting sales quotas while conducting basic troubleshooting, payment processing, and order management.

  • Customer Support

    TELEPERFORMANCE
    Provided customer support for Time Magazine through inbound calls, achieving sales quotas, processing orders, and arranging replacements for copies.

  • TECHNICAL SUPPORT

    ALORICA PHILIPPINES
    Handled customer inquiries for ATT Direct TV via inbound and outbound calls, meeting sales quotas for the Protection Plan and performing basic troubleshooting while dispatching technicians and programming remote controls.

Interested in this professional?

Sign in as an employer to save this profile or invite Jennylyn L. to a job.

Sign in as an employer