Jenyl M.

Jenyl M. is a Customer Service and Technical Support professional with four years of experience in the BPO industry, delivering exceptional customer service through phone, email, and chat. Demonstrating proficiency in managing high-volume customer interactions, Jenyl has effectively resolved technical issues and met performance metrics consistently. With a specialization in handling Medical Insurance Claims and providing administrative support, she has worked as a Medical Insurance Claims Representative at Sagility Philippines, where she ensured the accuracy of claim processing and maintained patient confidentiality. Previously, at IBEX Philippines, she excelled in assisting customers with account and billing inquiries, utilizing her skills in Problem-Solving and Communication. Jenyl holds a Bachelor of Industrial Technology with a major in Food & Service Management from Marikina Polytechnic College, underlining her ability to adapt to diverse industry demands.