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Jeoffrey G. — Senior Virtual Assistant - CRM & Sales Specialist from Philippines

Jeoffrey G.

Senior Virtual Assistant - CRM & Sales Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jeoffrey G. is a seasoned Virtual Assistant specializing in CRM and sales strategy with over 10 years of experience in the domains of customer service, inside sales, and CRM management. Based in Davao City, Philippines, Jeoffrey adeptly manages outbound campaigns, lead generation, and technical support while optimizing processes for business efficacy. His proficiency with industry tools like Salesforce, HubSpot, and Zendesk empowers him to deliver exceptional customer support and achieve sales targets. Jeoffrey's recent role at Ideal Concept Inc. involved managing outbound calls and transferring qualified leads, maintaining compliance with health plan standards. Previous engagements include real estate CRM management at Clubwealth Real Estate Consulting & Coaching, and customer support advisement at Concentrix for AT&T Cricket Wireless. His technical foundation is supported by a diploma in Computer Programming from the Philippine College of Technology, further enriching his expertise in tools like Avaya X and Vicidial.

Experience

  • Qualification Specialist – Marketplace Insurance

    Ideal Concept Inc. · 2023 — 2025
    Conducted outbound calls to pre-screen leads for ACA-compliant health plans, qualified prospects, and transferred them to licensed insurance agents while achieving daily targets and adhering to compliance standards.
  • Inside Sales Agent – Real Estate CRM Specialist

    Clubwealth Real Estate Consulting & Coaching · 2023 — 2023
    Managed CRM and pipelines for real estate clients, executed cold outreach, nurtured buyer and seller leads, and scheduled appointments with consistent follow-ups.
  • Inside Sales Agent – Home Improvement Campaign

    ETN America · 2022 — 2023
    Made cold calls to homeowners to pitch home improvement services and followed up on warm leads to finalize appointments for consultants.
  • Sr. Customer Support Advisor

    Concentrix (formerly Convergys) – AT&T Cricket Wireless · 2015 — 2022
    Assisted customers via Zendesk with inquiries related to billing, devices, and connectivity, while maintaining a high first-call resolution rate.
  • Sr. Customer Support (Hybrid Agent)

    Six Eleven Global Services – LiveSalesMan E-commerce · 2013 — 2015
    Provided support for orders, logistics, and product inquiries while upselling premium services and managing order tracking.

Skills & Expertise

Education

  • 2-Year Diploma in Computer Programming
    Philippine College of Technology