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Jerald E. — Mid-Level Systems Engineer from Philippines

Jerald E.

Mid-Level Systems Engineer

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Jerald R. is an experienced Systems Engineer / Senior Process Executive with over six years of hands-on involvement in the technology, banking, and business process outsourcing industries. At Cognizant Technology Solutions, he was responsible for installing, configuring, and monitoring complex systems and infrastructures, managing both vendor and client relationships for long-term operational success. His previous positions at institutions such as Wells Fargo Enterprise Global Services, Acquire Asia Pacific, Sutherland Global Services, and Sykes Asia Incorporated further grounded his fluency in technical support, research, and remediation analysis within global enterprises. Jerald R. holds a Teacher Certificate from the University of Makati and a Bachelor's in Transportation Management from Polytechnic University of the Philippines, reflecting a diverse educational background supporting his technical capabilities.

Experience

  • Systems Engineer / Senior Process Executive

    COGNIZANT TECHNOLOGY SOLUTIONS PHILS, INC · 2017 — 2024
    Installed, configured, and monitored complex systems and infrastructures.
  • OCS/Research and Remediation Analyst

    WELLS FARGO ENTERPRISE GLOBAL SERVICES, LLC · 2016 — 2017
    Conducted research and facilitated remediation processes within the organization.
  • Technical Support Representative

    ACQUIRE ASIA PACIFIC · 2015 — 2015
    Provided technical assistance and support to clients.
  • Technical Support Consultant

    SUTHERLAND GLOBAL SERVICES · 2012 — 2014
    Delivered consultancy services for technical support issues to customers.
  • Technical Support Representative

    SYKES ASIA INCORPORATED · 2008 — 2012
    Managed customer inquiries and provided solutions to technical problems.

Skills & Expertise

Education

  • Teacher Certificate Program
    University of Makati · — — 2015
  • Bachelor in Transportation Management
    Polytechnic University of the Philippines · — — 2006

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