Jerald C.

Jerald E., based in Pasay City, Philippines, is a dedicated professional with a Bachelor of Science in Business Administration, specializing in Operations Management, from STI College Novaliches. He has garnered 15 months of experience as a Customer Service Representative in the BPO industry at Ibex Global Solutions, specifically dealing with the retail giant, Amazon. Jerald's expertise includes handling inbound customer calls, efficiently resolving inquiries, and meticulously documenting customer interactions using CRM systems. He consistently achieved high customer satisfaction and met key performance indicators including AHT, CSAT, and productivity targets. With a strong foundation in Customer Relationship Management (CRM), Call Handling & Documentation, and MS Office proficiency, Jerald is poised to further leverage his operational knowledge and analytical skills to support corporate environments, aiming at process improvement and service quality enhancement.