Jeramie D.

Jeramie D. is a service-oriented professional with over five years of front-line experience in the customer service, BPO operations, and food & beverage service industries. Having worked as a FNOL Representative at LiveOps, Jeramie supported insurance customers during First Notice of Loss calls, ensuring precise incident documentation and timely claims processing. While at Franchisees First (Pizza Hut) and TSD Global, she handled order entry, menu inquiries, data entry, and assisted with billing and service upgrades, applying upselling techniques to enhance customer value. Jeramie also held customer service roles at FIS Global Solutions and Xperigo, resolving account concerns, processing roadside assistance requests, and maintaining service standards in high-pressure BPO environments. Her hospitality experience includes internships and service at establishments such as Tomatito and Pink’s Hotdogs, where she managed POS systems, order management, and food service in fine and casual dining settings.