Jercs I.
Mid-Level Administrative Trainer
Open to offersNew to PlatformAbout
Jercs I. is a proficient Virtual Assistant, Trainer, and Operations Specialist with extensive experience in delivering results in fast-paced corporate environments. With over five years of experience, Jercs has honed his expertise in process documentation and workflow optimization while ensuring effective cross-functional communication. Currently a Corporate Trainer at Everise PH, he manages comprehensive onboarding and upskill programs for both remote and hybrid teams, significantly reducing training time with interactive modules. His results-oriented approach is demonstrated by the authoring and maintenance of over 20 Standard Operating Procedures, which guarantee consistent service across diverse client accounts. In his previous roles as a Customer Service Representative, he provided high-tier support to US-based financial and healthcare accounts, achieving top-tier performance metrics in quality assurance. Jercs's technical skills include Google Workspace, Microsoft Office 365, and CRM navigation, making him adept at managing complex scheduling, executive correspondence, and maintaining data privacy compliance.
Experience
Corporate Trainer
Everise PH · 2022 — PresentDeveloped and implemented comprehensive onboarding and upskill programs for remote and hybrid teams, utilizing interactive modules to improve training efficiency. Created and updated over 20 Standard Operating Procedures (SOPs) to standardize service delivery across various client accounts. Evaluated trainee performance data to offer focused coaching, ensuring that more than 95% of new hires achieved certification. Oversaw scheduling and administrative logistics for extensive training groups.Customer Service Representative
Everise PH · 2020 — 2022Delivered high-level administrative support for US-based Financial and Healthcare accounts, adhering to strict data privacy regulations. Functioned as a Subject Matter Expert (SME), assisting a team of over 15 agents with real-time technical support and process clarification. Achieved exceptional performance metrics in quality assurance and customer satisfaction.Customer Service Representative
The Results Company · 2020 — 2020Managed intricate financial and taxation accounts, ensuring accurate data entry and client account verification. Acted as the primary point of escalation for fraud inquiries, collaborating with internal teams to resolve urgent disputes.
Skills & Expertise
Education
- Senior High SchoolBinangonan Catholic College · 2017 — 2019