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Jeremy A. — Mid-Level Talent Management Specialist from Philippines

Jeremy A.

Mid-Level Talent Management Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jeremy A. is a seasoned Talent Management Executive based in Davao City, Philippines, with a foundational degree in Business Administration majoring in Marketing earned in 2011. His expertise spans across customer service, talent management, and content moderation, demonstrated through a diverse career. Jeremy has held roles such as Customer Representative at NetSpend Account with Sutherland, where he adeptly handled ATM lockouts and password reset issues. His stint as a Customer Service Representative with Expedia Sales through Teleperformance in 2019 highlighted his ability to manage global travel bookings efficiently. As an Email Support Associate at Five Below until 2023, he managed customer inquiries, processed refunds, and addressed delivery issues proficiently. Recently, as a Meta-Threads Content Moderator, he ensured compliance with community standards while managing content. In his virtual assistant and talent management role from 2021 to 2026, Jeremy managed social media and email communications for clients in casting and the music industry, showcasing his strength in negotiation and client reporting. His technical skills include Social Media Management, Email Support Tools, and CRM Systems.

Experience

  • Content Moderator

    Meta – Threads · 2025 — 2026
    Reviewed posts to ensure compliance with community standards. Identified violations and flagged sensitive content, ensuring alignment of user-generated content with platform guidelines.
  • Virtual Assistant & Talent Management Executive

    null · 2021 — 2026
    Managed social media accounts and email communications for clients within the casting and music industries. Drafted proposals for prospective clients and negotiated deals, providing timely reports to clients while ensuring availability for urgent communications.
  • Email Support Associate

    Five Below · 2021 — 2023
    Responded to customer inquiries via email with a focus on professionalism. Processed refunds and product replacements, while also tracking packages and resolving delivery issues.
  • Customer Service Representative

    Expedia Sales (Teleperformance) · 2019 — 2019
    Assisted customers with worldwide hotel, flight, and car bookings. Delivered prompt travel solutions while achieving service quality and productivity targets.
  • Customer Representative

    NetSpend Account (Sutherland) · 2012 — 2013
    Resolved ATM lockouts and performed password resets following strict security protocols. Handled PIN requests and voided unauthorized transactions while providing account support and addressing customer concerns.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration Major in Marketing
    Institution not specified · — — 2011

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