JERESE I.
Open to offersNew to PlatformAbout
Jeresei L. is an experienced and compassionate customer service representative specializing in delivering exceptional customer care and support. With a demonstrated history of technical support, troubleshooting hardware and software issues, and operating systems support (Windows/Mac), Jeresei has excelled in roles at Teleperformance, 611 Global Solutions, and VXI Global Holding in Davao City. At Teleperformance, he enhanced customer experiences through efficient resolution of technical issues and building strong client relationships, while handling inbound and outbound communications via phone, email, and chat. Jeresei has a proven track record of meeting sales targets by leveraging his skills in CRM software, achieving team performance goals, and maintaining accurate records. In his tenure as a hotel reservation specialist at 611 Global Solutions, he adeptly assisted guests with bookings and ensured smooth operations by coordinating with internal teams. Jeresei is proficient in Microsoft Office & Google Workspace and excels in both direct customer interactions and sales strategies, including upselling and cross-selling, underscoring his comprehensive approach to customer service and sales. His educational background includes a completed high school curriculum from Fatima National High School.
Experience
Customer Service Representative
TELEPERFORMANCE · 2025 — 2026Provided assistance to customers regarding product inquiries and made appropriate recommendations. Promoted various products and services to enhance sales and customer satisfaction while handling both inbound and outbound communications via phone, email, and chat. Processed orders and payments, updated account information accurately, and resolved customer issues to ensure a positive experience. Fostered strong customer relationships to boost loyalty and repeat business, documented interactions using CRM and sales tools.Hotel Reservation Specialist
611 Global Solutions · 2025 — 2025Facilitated hotel bookings, cancellations, and reservation modifications for guests. Provided detailed information about room availability, rates, services, and promotions through various channels including phone and email. Maintained reservation records, coordinated with other departments to ensure seamless check-ins, and addressed guest concerns professionally. Processed payments and confirmed booking details efficiently, adhering to company standards.Customer Service Representative
VXI GLOBAL HOLDING · 2024 — 2025Assisted customers with inquiries regarding products and offered recommendations. Worked on promoting products and services to enhance customer satisfaction and sales figures while managing inbound and outbound communications through multiple channels. Handled order processing, account updates, and payments with attention to detail, resolving any concerns raised by customers to ensure a positive experience. Developed strong customer relationships to foster loyalty and documented interactions accurately using CRM systems.Promo Merchandiser
Nestle Phillipines · 2002 — 2006Executed promotional activities for Nestlé products, ensuring visibility and availability in retail outlets.
Skills & Expertise
Education
- Completed High School/Old CurriculumFatima National High School · 1994 — 1997
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