Post a Job Free
0 viewsjobseeker
Jerhyn G. — Mid-Level E-commerce Customer Support Specialist from Philippines

Jerhyn G.

Mid-Level E-commerce Customer Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Jerhyn G. is a seasoned Customer Support Specialist with extensive experience across email, chat, and phone channels in the retail operations and e-commerce industries. Throughout his career, he has showcased his skills in efficiently managing customer inquiries and providing comprehensive support, including handling online retail orders, responding to hotel inquiries, and resolving complex issues like Shopify chargebacks and PayPal disputes. Jerhyn's proficiency extends to using CRM tools such as Salesforce, Oracle, and Gorgias, along with order management systems like Shopify and VendorNet. He has demonstrated his ability to lead and develop training content, facilitating refresher sessions and onboarding new hires. At companies like EORS BPO Services and Concentrix CVG Philippines, he contributed to enhancing customer experiences through his dedication to service quality and effective communication.

Experience

  • Customer Support Specialist

    EORS BPO Services · 2023 — Present
    Responded promptly to customer emails with clear communication. Managed up to three live chat conversations simultaneously while delivering high-quality support. Handled hotel inquiries concerning amenities, pricing, room availability, and location. Coordinated hotel bookings and provided assistance with check-in, check-out, cancellations, changes, refunds, and complaints.

  • Customer Experience Team Member / Learning Specialist

    Concentrix CVG Philippines · 2020 — 2023
    Closed 12–15 customer email tickets per hour using Gorgias while ensuring high service quality. Utilized Shopify, VendorNet, Happy and Loop Returns for order management. Collaborated with warehouse, dropship partners, and logistics teams regarding order fulfillment, and developed skills in handling Fraud Orders. Addressed Shopify chargebacks, PayPal disputes, and Amazon A-to-Z claims through thorough case analysis and detailed evidence submissions.

  • Email and Chat Associate

    Teleperformance Philippines · 2016 — 2020
    Managed customer inquiries across email, chat, and phone channels. Gained experience in placing and processing phone orders and provided thorough responses to product inquiries. Handled refund, replacement, and return requests, while acquiring foundational knowledge in basic accounting principles.