Jeric R.

Jeric B. is a seasoned customer service professional with a background in supporting diverse industries through dedicated roles at firms like Sitel Philippines, Sutherland Global Services, and Intelegencia BPO LLC. Beginning his career at Sitel as a customer support specialist for ATT DirecTV, he handled general inquiries, bill reading, and basic troubleshooting. At Sutherland Global Services, he excelled as a Trans Processing Associate, focusing on document validation and bank account activation for NetSpend. His tenure at Intelegencia BPO LLC saw him thrive as a Customer Service Hero in the e-commerce sector, where he managed sales, order processing, and aftersales support through blended communication channels. His proficiency in MS Office and email management, alongside his problem-solving prowess, has significantly contributed to improving operational efficiency. Jeric holds a Bachelor's degree in Elementary Education from CIT Colleges and is committed to leveraging his skills to enhance customer satisfaction and achieve organizational goals.