Jeric G.
Junior E-commerce Customer Support Specialist
Actively lookingNew to PlatformAbout
Jeric G. is an experienced Customer Service Representative and Data Encoder with a background in the e-commerce sector. With three years at Buwelo Exactstar, Jeric delivered outstanding email and chat support, utilizing Zendesk to efficiently manage tickets and streamline workflows. Notably, he achieved a 100% satisfaction score on 24 CSAT ratings and secured 2nd place in email support with a 95.65% CSAT rating. Jeric additionally held a Data Encoder role at Exela Technology, ensuring accurate data entry into spreadsheets, databases, and CRM tools, and aiding compliance with organizational standards. His focused application of data entry and Photoshop proficiency aligns with robust performance in customer-facing and administrative functions within e-commerce and technology environments.
Experience
Customer Service Representative
BUWELO EXACTSTAR COMPANY · 2022 — 2025Provided support through email and chat channels, utilizing Zendesk for ticket management and workflow optimization. Focused on building customer relationships while meeting response and resolution time metrics.Data Encoder
EXELA TECHNOLOGY · 2019 — 2020Accurately input customer, inventory, and transaction details into databases, spreadsheets, and CRM tools, focusing on data integrity and error reduction. Managed proper filing and storage for easy record retrieval and compliance with organizational standards.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceGordon College · 2019 — 2021
Photos
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