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JERICHO J. — Senior IT and Sales Professional Specialist from Philippines

JERICHO J.

Senior IT and Sales Professional Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Jericho J. is a dynamic IT, customer support, and sales professional with over six years of progressive experience in technical support, team leadership, quality assurance, training, and software development. He has demonstrated a proven track record in leading teams, enhancing KPI performance, and resolving complex technical issues in various sectors including ergonomic products, B2B IT sales, and education systems. Jericho J. holds Lean Six Sigma Yellow and White Belt certifications and exhibits strong expertise in CRM systems, client communication, and performance optimization. His career includes roles such as Technical Support Representative at Fezibo Youniverse, Inside Sales Representative managing B2B IT sales, and Training and Quality Specialist at Go Rewards. As a Web Developer, he delivered end-to-end WordPress solutions, and as an L4 SQL Developer, he supported data integrity for U.S. school systems. Jericho J. also excelled as a Technical Support Team Leader for a global gaming account, showcasing his capability in leading large teams and improving operational workflow efficiency.

Experience

  • Technical Support Representative

    Fezibo, Youniverse Feishu China Brandlink Philippines · 2025 — Present
    Delivered technical and customer support for ergonomic products, handling troubleshooting, order management, and warranty processing while coordinating with internal teams. Ensured precise CRM documentation and swift resolution of customer issues.

  • Inside Sales Representative

    Universal Access and Systems Solutions · 2025 — 2025
    Oversaw B2B IT sales from lead generation to closure, providing customized technology solutions to clients. Maintained accuracy in CRM records while ensuring achievement of sales targets through consultative selling and effective pipeline management.

  • Training and Quality Specialist

    Go Rewards, The Gokongwei Group Paragon Outsourcing · 2023 — 2025
    Directed training and quality assurance initiatives, monitored performance metrics for agents, and conducted coaching sessions. Crafted training materials that enhanced compliance, service quality, and operational efficiency.

  • Web Developer / WordPress Developer

    Upwork · 2022 — 2023
    Created and developed responsive WordPress websites while optimizing for performance and SEO. Managed hosting and domain configuration, delivering comprehensive web solutions focused on usability and performance.

  • L4 SQL Developer

    Frontline Education, US Account Sitel · 2021 — 2022
    Developed SQL scripts for reporting and data extraction, providing support for U.S. school district information systems. Addressed database issues and ensured data integrity and platform integration across client environments.

  • Customer Care Consultant

    Angi, US Account Everise Philippines · 2021 — 2021
    Delivered multi-channel customer support through phone, chat, and email, resolving service inquiries effectively while maintaining timely follow-ups. Contributed to process improvements that enhanced customer handling.

  • Technical Support Team Leader

    SupportNinja Inc. (Plarium – Ukraine Account) · 2020 — 2021
    Managed a technical support team of 20 agents for a global gaming account, enhancing KPI performance via coaching, QA audits, escalation handling, and optimization of processes. Drove initiatives aimed at continuous improvement in service quality.

  • Back-End Developer

    SupportNinja Inc. (Renewtrak – Australia Account) · 2020 — 2020
    Handled backend database operations while automating renewal processes, focusing on enhancing data accuracy, system performance, and operational workflow.

  • Technical Support Technician

    SupportNinja Inc. (Legal Technology Solutions – US Account) · 2019 — 2020
    Provided remote IT support for law firms through administration of Office 365 and management of Active Directory, in addition to troubleshooting hardware, software, and network issues.

  • Technical Support Staff

    Commission on Elections · 2019 — 2019
    Delivered technical support during local elections by deploying, testing, and troubleshooting vote-counting machines while coordinating with officials to ensure the operational readiness of election facilities.

Skills & Expertise

Email SupportChat SupportData Entry Specialist

Education

  • Bachelor of Science in Information Technology — Specialization in Web and Mobile Applications
    Tarlac State University · 2015 — 2019