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Jericho L. — Junior Customer Service Representative from Philippines

Jericho L.

Junior Customer Service Representative

Philippines Less than 1 year
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jericho T. is an experienced professional with a background spanning customer service, hospitality, and sports instruction. As a Call Customer Representative at TaskUs in the Philippines, Jericho handled calls, emails, and chats, resolved customer issues using platforms such as Salesforce and Google Workspace, and maintained high standards for customer satisfaction. In Saudi Arabia, Jericho worked at Beanbelt and Kims Coffee Shops as a barista, focusing on efficiency, food and beverage preparation, and customer interaction in retail environments. Additionally, Jericho served as a Junior Steward aboard the 84-metre Triman Superyacht M/Y White Rabbit Golf, managing guest services, meal and drink service, and detailed interior upkeep. With roles as Assistant Freediving Instructor at diving schools, Jericho's skills include administrative tasks and student supervision. Jericho holds a BS in Tourism from University of Cebu – Banilad Campus.

Experience

  • Assistant Freediving Instructor

    Palaone Freediving School · 2025 — 2026
    Provided instructional support, managed student supervision, performed administrative tasks, monitored safety, and responded to emergencies.
  • Call Customer Representative

    TaskUs · 2025 — 2025
    Managed incoming customer communications via calls, emails, or chats. Addressed customer issues effectively, provided product and service information, maintained accurate interaction records, and collaborated with teams to escalate complex problems while ensuring high customer satisfaction.
  • Barista

    Beanbelt Coffee Shop · 2025 — 2025
    Prepared and served coffee, tea, and other beverages, while warmly welcoming customers and serving food products in a retail establishment.
  • Junior Steward

    M/Y White Rabbit Golf · 2025 — 2025
    Provided guest service including meal preparation and bartending, performed cabin service and detailing, polished glassware, flatware, and silverware, restocked refrigerated drinks, assisted with flower arrangements, followed daily orders from the Chief Steward, and maintained yacht interior cleanliness.
  • Assistant Freediving Instructor

    Ozen Free Diving & Hostel · 2025 — 2025
    Supported instructional activities, supervised and managed students, and handled administrative tasks.
  • Barista

    Kims Coffee Shop · 2023 — 2024
    Oversaw production efficiency, managed administrative tasks, ensured customer satisfaction, and maintained overall cleanliness within the shop.

Skills & Expertise

Education

  • Bachelor of Science in Tourism
    University of Cebu – Banilad · 2016 — 2020

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