Jericho C.
Mid-Level Operations & Recruitment Specialist
Open to offersNew to PlatformAbout
Jericho C. is a dedicated Business Operations Associate with a proven track record in providing comprehensive operational support across recruitment, sales, and internal business functions in dynamic remote environments. At OnrampLab/ContactLoop, Jericho efficiently managed CRM and Applicant Tracking Systems to ensure robust workflow visibility and operational efficiency. This involved coordinating workflows, task delegation, and maintaining precise operational records. Jericho also excelled in full-cycle recruitment support, conducting interviews and streamlining hiring processes to enhance candidate quality and recruitment turnaround time. As a Subject Matter Expert in the sales division, Jericho guided recruitment strategies to align with corporate operational needs. In prior roles at 360 Virtual Medical Assistants and Concierge Elite, Jericho demonstrated expertise in client relations and managed operational processes for healthcare staffing and virtual receptionist services, ensuring efficient remote team operations. With robust capabilities in Oracle NetSuite and diverse systems like Microsoft Suite and Google Workspace, Jericho supports cross-functional coordination and process improvement initiatives effectively.
Experience
Business Operations Associate
OnrampLab / ContactLoop · 2024 — 2026Delivered operational and administrative assistance in recruitment, sales, and internal business functions within a fast-paced remote setting. Oversaw daily workflows, task delegation, scheduling, and interdepartmental communication. Managed CRM and Applicant Tracking System (ATS) databases to ensure accuracy and operational efficiency. Handled email correspondence, calendar organization, and documentation for recruitment and sales processes. Worked on enhancing workflow organization and consistency across remote teams. Supported coordination among recruiters, hiring managers, sales representatives, and leadership. Maintained operational records and assisted in initiatives aimed at streamlining workflows.Client Relations Specialist
360 Virtual Medical Assistants · 2024 — 2024Facilitated operational and administrative functions for virtual healthcare staffing and client service operations. Orchestrated communication among healthcare providers, clients, and virtual assistant teams to maintain workflow continuity. Managed scheduling, patient follow-ups, and administrative tasks essential to healthcare processes. Ensured high accuracy and confidentiality while maintaining CRM systems and client records. Assisted with onboarding of virtual assistants and monitored operational support workflows. Handled communication to provide responsive client service and resolve issues effectively.Team Lead - Operational Support / Sales Executive / Recruitment Support
Concierge Elite · 2020 — 2024Oversaw daily remote operations for virtual receptionist services catering to veterinary and optometry clinics across the United States. Managed appointment scheduling, workflow management, and communications with patients and clients. Supervised remote teams to ensure compliance with operational efficiency and service quality. Assisted in operational planning, task delegation, and the reporting of receptionist activities. Maintained CRM, EMR, and scheduling systems, ensuring accuracy in client records. Engaged in B2B outreach and client support to facilitate business development efforts. Contributed to recruitment by screening candidates and assisting with onboarding.Lead Technical Specialist / Sales Executive
Mediacom Communications Corporation · 2016 — 2020Provided support for telecommunications services such as internet, cable, and phone operations. Managed customer support workflows, including both inbound and outbound communications, to ensure swift issue resolution. Conducted remote diagnostics and technical troubleshooting for residential and business clients. Maintained CRM systems and operational reports using Oracle NetSuite, ensuring accurate customer records. Assisted in service management workflows and escalation handling. Supported sales efforts through lead generation and client engagement initiatives. Fostered relationships with enterprise clients while collaborating across technical, sales, and support departments to improve service delivery.