Jerico F.
Junior Customer Service Agent
Open to offersNew to PlatformAbout
Jerico F. is an experienced professional with a background spanning the education, retail, customer service, and food service industries. He began his career as a High School Teacher at Bulacan College of Computer Science Inc. from 2019 to 2021, where he applied his Bachelor of Elementary Education to support academic development. Transitioning to retail, Jerico worked as a Secretary at E.A.P Hardware (2021–2022) and D.S.S.P Home Hardware (2022–2024), contributing administrative and clerical support. His customer engagement experience deepened at Concentrix CVG Philippines, Inc. as an Advisor I, Customer Service from October 2024 to June 2025, handling client inquiries and service issues. Additionally, he served as a front of house/store crew at Cindy’s Bakery and Restaurant and currently works as an agent at C2H. Jerico's demonstrated proficiency in teaching, customer service, administrative support, and front-of-house operations marks his versatile career across diverse business environments.
Experience
Front of House/Store Crew
Cindy’s Bakery and Restaurant · 2025 — 2026Assisted in daily operations, delivered high-quality service, and maintained a welcoming environment for customers.Advisor I, Customer Service
Concentrix CVG Philippines, Inc. · 2024 — 2025Provided support and guidance to customers, handling inquiries and resolving concerns to enhance customer satisfaction.Secretary
D.S.S.P Home Hardware · 2022 — 2024Oversaw administrative duties, facilitated customer interactions, and ensured the smooth running of daily office operations.Agent
C2H · 2023 — PresentEngaged with clients to provide effective solutions and support, ensuring a productive outreach effort.Secretary
E.A.P Hardware · 2021 — 2022Managed office tasks, coordinated communications, and maintained organized records to support operational efficiency.High School Teacher
Bulacan College of Computer Science Inc. · 2019 — 2021Delivered educational instruction to high school students, focusing on curriculum content and classroom management.
Skills & Expertise
Education
- Bachelor of Elementary Education Major: GeneralBulacan State University – Bustos Campus · 2015 — 2019
- Secondary LevelPres. Diosdado P. Macapagal Memorial High School · 2011 — 2015
- Primary LevelCol. Vicente L. Salvador Elementary School · 2005 — 2011
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