Jerico D.
Mid-Level E-commerce Customer Service Specialist
Open to offersNew to PlatformAbout
Jerico D. is a Support-focused professional with a demonstrated history in customer service and data entry across diverse sectors such as e-commerce and digital services. He has served as a Customer Service Representative at Tom's Key Company from 2022 to 2024, where he efficiently handled customer queries and maintained a high level of customer satisfaction using platforms like Gorgias. Prior to this, Jerico worked with Canon Business Service Center Philippines Inc. from 2018 to 2021, performing data entry tasks with a focus on accuracy and confidentiality. He also contributed to the Total Information Management as part of the GSIS Digitization Project Quality Assurance team in 2015-2016. Jerico is proficient in using tools such as Shopify, Amazon Seller Central, Shipstation, and Google Workspace to manage e-commerce operations efficiently. His educational journey includes a pursuit of a BS in Computer Science from the Asian Institute of Computer Studies. Based in Metro Manila, Philippines, Jerico continues to leverage his technical skills to support growth-driven organizations.
Experience
Chat Support Representative
The Frye Company · 2024 — 2025Provided chat support to customers, facilitating communication and assistance for their inquiries.Customer Service Representative
Tom’s Key Company · 2022 — 2024Managed customer inquiries and effectively resolved issues using Gorgias. Provided assistance with product information, order tracking, and troubleshooting to maintain customer satisfaction through timely and accurate responses.Data Entry Operator
Canon Business Service Center Philippines Inc. · 2018 — 2021Executed data entry tasks with precision, ensuring the integrity and confidentiality of information while managing large volumes of data efficiently.Quality Assurance for GSIS Digitization project
Total Information Management · 2015 — 2016Performed thorough quality assurance checks to verify data accuracy and completeness. Established quality control procedures, improving project standards and collaborating with team members to address data discrepancies.
Skills & Expertise
Education
- BS Computer Science (Undergraduate)null · 2009 — 2011
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