Jerico Angelo N. M. is an accomplished Virtual Assistant with a background in Information Technology and a specialization in Service Management. He has demonstrated expertise in documentation, data organization, and design support through his tenure at the Department of Science and Technology (DOST), where he independently managed and prepared system manuals for a Decision Support System and utilized tools like Figma and Adobe XD to produce stakeholder-driven design prototypes. In his academic projects, Jerico successfully developed web-based applications, including a booking platform and a support system for Barangay Nutrition Scholars, showcasing his ability to manage tasks from planning through completion. Jerico's education at Laguna State Polytechnic University, where he excelled as a Dean's Lister, complements his certifications in professional communication and Lean Six Sigma, further demonstrating his commitment to leveraging his skills in administrative support and customer-focused service management.