Jerilee M.

Jerilee Mae B., a seasoned Customer Service Representative with over 11 years of experience in various industries, excels in delivering exceptional support and resolving complex issues to maintain customer satisfaction. Her expertise in email support is demonstrated through her work at Peak Support Global Inc., where she addresses player concerns and processes refunds for problematic games, and handles cashback issues for users across gas stations and convenience stores using tools like Zendesk and CRM software. Her freelancing experience as an E-commerce Virtual Assistant involved managing customer communication on platforms like Gorgias, processing orders on Amazon, and handling returns and exchanges. During her tenure at Concentrix, Jerilee Mae B. provided excellent support to various accounts, including Door Dash, Uber, and Sprint, while showcasing her skills in retention and upselling. With a background in electronics and communications engineering from the University of St. La Salle and proficiency in key competencies such as communication and problem-solving, she is a valuable asset to any customer-centric team.