Jerisah P.
Junior Customer Service Specialist
Open to offersNew to PlatformAbout
Jerisah A. is a dedicated Customer Service Representative with extensive experience in the Healthcare, Telecommunications, and Retail industries. A graduate of Muntinlupa National High School in 2023, she has since demonstrated her expertise in leading BPO companies such as Optum, Concentrix, and Teleperformance. Her proficiency with complex CRM systems like Salesforce and Oracle, along with her capability to maintain HIPAA compliance, set her apart in managing US-based inquiries related to insurance coverage, claims, and benefits. At Concentrix, Jerisah exhibited her technical support skills by resolving mobile and internet issues while expertly handling billing disputes. Her commitment to maintaining high-Quality Assurance scores was evident in her role with Teleperformance. In the Retail sector at Ibex, she efficiently addressed e-commerce challenges, ensuring smooth resolution of concerns about orders, refunds, and delivery tracking. Her strong conflict resolution abilities and communication skills in both English and Tagalog enhance her service excellence across multiple accounts.
Why hire me
You should hire me because I bring corporate-level discipline to your business from day one. Unlike a typical freelancer who needs training on basic professional habits, my BPO background means I am already vetted for data security, clear communication, and independent problem-solving. I am used to hitting strict performance targets without constant supervision. If you hire me, you only need to show me your specific workflow, and I will execute it reliably.
Experience
Customer Service Representative (Healthcare Account)
Optum Global Solutions · 2025 — 2026Addressed inquiries from US-based members about insurance coverage, claims, and benefits while strictly ensuring patient confidentiality in line with HIPAA regulations.Customer Service Representative (Telecommunications Account)
Concentrix · 2024 — 2025Delivered technical support for mobile and internet connectivity issues, managing billing disputes and account retention for high-value clients.Customer Service Representative (Healthcare Account)
Teleperformance · 2023 — 2024Scheduled patient appointments and provided information about healthcare provider networks, consistently scoring high in Quality Assurance (QA) assessments during calls.Customer Service Representative (Retail Account)
Ibex · 2023 — 2023Managed customer inquiries related to e-commerce orders, refunds, and delivery tracking, ensuring a positive customer experience through prompt and accurate product information.
Skills & Expertise
Education
- Senior Highschool graduateMuntinlupa National Highschool Main · 2020 — 2021
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