Jerlaine D.

Jerlaine D. is a dynamic and results-oriented Virtual Assistant skilled in optimizing efficiency and productivity across diverse business environments. With a career spanning multiple roles, from a Social Media Manager to a Team Leader and Trainer, Jerlaine excels in managing calendars, coordinating meetings, and precise handling of correspondence. Her expertise includes customer service, social media management, and word processing proficiency. At Farshot LLC, she executed key administrative tasks like google reviews and appointment setting while effectively supporting remote teams. Additionally, as a part-time Trainer at PCCI, she crafted training programs for aspiring call center professionals. Jerlaine also contributes to Charity One Insurance by maintaining records and monitoring claims, ensuring customer and revenue growth. As a Team Leader and Content Moderator at Concentrix, she led a team of 15, focusing on performance metrics and issue resolution. Her educational background in Secondary Education majoring in Chemistry further complements her analytical skill set.