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Jerlyn A. — Senior Content Moderator from Philippines

Jerlyn A.

Senior Content Moderator

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Jerlyn A. is a seasoned Content Moderator with over 7 years of experience in the field, currently residing in Cebu City. In her role at Wipro, she diligently reviews and evaluates user-generated content to ensure compliance with platform policies, community guidelines, and applicable laws, demonstrating her adeptness in content moderation. Jerlyn effectively identifies potential fraud, scams, spams, or other safety risks, contributing to maintaining a safe online environment. She possesses strong analytical skills, managing high-volume workloads while ensuring quality and productivity. Jerlyn's academic foundation includes a Bachelor of Science in Information Technology from the Professional Academy of the Philippines. She is proficient in utilizing Microsoft Office tools such as Excel, Word, Outlook, and Teams to manage cases and document decisions, highlighting her technical capabilities and critical thinking skills.

Experience

  • Content Moderator

    WIPRO · 2018 — 2026
    Review and evaluate user-generated content to ensure compliance with platform policies, community guidelines, and laws. Investigate reported content to determine appropriate actions and escalate complex cases to the relevant team for further investigation. Identify potential fraud, scams, spams, or other safety risks while handling user reports and complaints. Maintain user safety and platform integrity by managing a safe online environment, utilizing Microsoft Excel, Word, Outlook, and Teams for tracking cases, documenting moderation decisions, and preparing reports.

Skills & Expertise

Education

  • Bachelor of Science in Information Technology
    Professional Academy of the Philippines · 2014 — 2018

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