Post a Job Free
0 viewsjobseeker
Jermella I. — Mid-Level Virtual Assistant E-Commerce Operations Manager from Philippines

Jermella I.

Mid-Level Virtual Assistant E-Commerce Operations Manager

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

Portfolios

1 items

About

Jermell A. is a versatile Virtual Assistant specializing in Luxury & Fashion E-Commerce Operations with a formidable entrepreneurial spirit, based in Bataan, Philippines. With over four years of hands-on experience, she has built and managed multiple businesses independently, including a luxury bag and skincare resell business, a self-started makeup brand, and an online pastry and coffee shop. Her roles have encompassed product development, customer experience, and order fulfillment, utilizing platforms like TikTok for live selling. Jermell's substantial expertise extends to managing e-commerce operations, customer experience management, and social media engagement. She has also served as an Admin Officer at Mecon System Service and Maintenance Products, ensuring seamless daily operations and enhancing document management efficiency. Her time as an Executive Assistant involved handling voluminous email traffic and executive scheduling. Jermell's technical adeptness includes proficiency in tools like Google Workspace, Salesforce, and Canva.

Experience

  • Admin Officer

    Mecon System Service and Maintenance Products · 2022 — 2024
    Oversaw daily administrative tasks, ensuring efficient operations across various departments. Improved document organization, facilitating faster file retrieval and minimizing workflow issues. Arranged schedules, coordinated meetings, and managed communication among multiple team members. Maintained accurate documentation and reports to enhance data management and aid decision-making.

  • Virtual Assistant / Executive Assistant

    Remote · 2020 — 2022
    Handled 30–50 emails daily, ensuring prompt responses and organized inbox management. Managed executive calendars, effectively scheduling and arranging travel while resolving conflicts. Developed and maintained spreadsheets and reports for business tracking and operational planning. Conducted online research to support strategic business decisions and planning.

  • Multi-Business Founder & Sole Operator

    Independent Ventures (Online / TikTok Live) · 2021 — Present
    Developed and launched a makeup brand, overseeing product development, branding, pricing, and overall operations independently. Managed a luxury bag and skincare resell business, taking on sourcing, inventory management, product listings, and customer experience without additional support. Conducted TikTok live selling sessions, engaging customers in real-time and utilizing product knowledge to drive sales. Established an online pastry and coffee shop in 2024, producing products and handling orders, communication, and fulfillment tasks proficiently. Successfully operated multiple ventures concurrently, showcasing self-management and adaptability.

  • Customer Service Representative

    BPO / Call Center · 2018 — 2018
    Addressed customer concerns in a high-volume, fast-paced setting while ensuring a high standard of quality and professionalism.

Skills & Expertise

Bootstrap DeveloperVirtual Assistant

Education

  • BS Nursing (Undergraduate)
    University of Baguio · 2018 — 2020
  • Humanities & Social Sciences — With Honors
    Tomas Del Rosario College