Jerome A.
Mid-Level Administrative Assistant
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Jerome A. is an accomplished Administrative Assistant with over five years of experience in operations optimization and customer service within fast-paced environments. Based in the Philippines and proficient across all time zones, he has mastered workflow coordination and improved operational efficiency through remote collaboration and the use of various CRM systems. Jerome's professional history includes a tenure as a Customer Care Officer at Concentrix Ayala North Exchange, where he maintained a 100% Quality Assurance score, and as a Customer Service Representative at iQor Philippines, where he was awarded Top Saver Agent for exceptional customer retention. Additionally, he has demonstrated skill in managing executive calendars and inboxes during his role at Scoutstaff Inc., and exhibited strong data annotation capabilities in a project-based position at Innodata Inc. His educational background is a Bachelor of Science in Business Management from STI College Dasmariñas, Major in Operations, further solidifying his foundation in the industry.
Experience
Customer Care Officer
Concentrix Ayala North Exchange · 2025 — 2026Handled a high volume of email and phone inquiries while achieving a 100% QA score. Ensured accurate documentation to enhance reporting reliability and improved issue resolution times through efficient coordination with cross-functional teams. Delivered effective communication that minimized repeat inquiries and elevated the customer experience.Data Analyst – Annotation (Remote, Project-Based)
Innodata Inc. · 2026 — 2026Reviewed and annotated large datasets, maintaining high levels of accuracy and consistency. Followed stringent data quality and integrity standards, demonstrating strong accountability and effective time management within a remote work environment.Customer Service Representative
iQor Philippines · 2023 — 2025Managed customer interactions in significant volumes, consistently meeting response time and satisfaction targets. Streamlined appointment coordination and follow-ups to enhance scheduling efficiency. Maintained accurate records supporting compliance, proactively communicating with customers to reduce repeat inquiries.Administrative Assistant
Scoutstaff Inc. · 2020 — 2023Oversaw calendar and inbox management, prioritizing communications effectively. Coordinated inter-team meetings, which enhanced scheduling efficiency. Organized documentation systems for quick access to reports. Ensured operational support focused on accuracy and timeliness, improving workflow through structured task tracking.
Skills & Expertise
Education
- Bachelor of Science in Business Management, Major in OperationsSTI College Dasmariñas · 2017 — Present