Jerome P.
Mid-Level Technical Support Specialist
Open to offersNew to PlatformAbout
Jerome M. is a skilled professional with comprehensive experience across various domains. He has significantly contributed to the construction industry as a Mason and Concrete Finisher at Natsume Gumi in Japan, mastering the art of plastering on both interior and exterior surfaces using diverse plaster materials. His expertise extends to preparing surfaces, ensuring the correct application of rapid hardening, quick-setting, and low heat cement. Additionally, Jerome has a solid foundation in the automotive sector, gained from his role as a Tire Fitter and Tire Vulcanizer at Mac Tire and Vulcanizing, where he honed his skills in tire inspection, balancing, and precise pressure management. Transitioning into the tech field, he excelled as a Senior Technical Support Specialist at CTC BPO Inc., where he resolved over 50 technical tickets daily, demonstrating outstanding proficiency in hardware troubleshooting and network management. Jerome's diverse skill set and commitment to excellence make him a valuable asset in any operational environment.
Experience
Plasterer
Natsume Gumi · 2023 — 2026Responsible for finishing interior and exterior building surfaces using various types of plasters, including Gypsum and Lime plaster. Proficient in preparing surfaces by cleaning, repairing, and ensuring proper adhesion.Mason
Natsume Gumi · 2023 — 2026Constructed walls, floors, bases, and barriers using materials such as bricks and concrete blocks. Utilized specific hand-tools and ensured safety and cleanliness on-site.Concrete Finisher
Natsume Gumi · 2023 — 2026Ensured freshly poured concrete was leveled and finished to meet standards, adapting mixture and timing based on environmental conditions.Senior Technical Support
CTC BPO Inc. · 2019 — 2023Resolved technical issues, diagnosed hardware and software problems, and maintained network systems including servers and LAN/WAN configurations.Tire Fitter and Tire Vulcanizer
Mac Tire and Vulcanizing · 2014 — 2017Specialized in tire handling, including mounting and demounting. Conducted wheel balancing and thorough inspections of tires for wear and repairs.Customer Service Specialist
Ibex Global · 2011 — 2013Engaged with users through multiple platforms, ensuring adherence to resolution standards and managing inquiries via phone and email.Customer Service Specialist
Sutherland Global · 2009 — 2010Managed interactions with distressed customers using de-escalation techniques to transform negative experiences into positive ones.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyNotre Dame of Dadiangas University · 2014 — 2015
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